10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 5 / 2
- Average Mileage:
- 13,286 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My Excursion has been to the dealership 8+ times since purchase in 12-2002. The brakes and suspension are the top recurring problems. I do not have enough room to conclude all problems. Brakes have been serviced 3 times at dealership, I have asked them to look at the brakes two times in the last two months because of difficulty stopping, they find no problems. I don't see how they can tell when my mileage in is the same as my mileage out. I don't think Ford wants to deal with this problem. They are waiting for someone to die, and in this huge vehicle it is going to have to be a major accident for that to occur. Why does someone have to die before this vehicle is recalled. I am afraid for my and my family's life. I bought this vehicle for safety and comfort, and I am afraid of it. I have tried trading it in but word must be out because no one wants to give me anything for it. What do myself and so many others have to do to get this problem taken care off.
- Monroe, MI, USA
2000 Ford Excursion has an occasional vibration coming from the front of the vehicle. The right front tire had a cut in the sidewall when the consumer first purchased the vehicle. The dealer agreed to replace all of the tires. The consumer noticed a vibration that seemed to be coming from the right rear, with an occasional vibration in the front. It started at about 55 and continued until about 70. The dealer then replaced the rear tires again. They rebalanced all four tires. The vibration was still there. They found this problem in another Excursion but worse.
- Everett, WA, USA
It will not pull 10,000 pounds. It has a stability problem. Puling 5000 pound cause rollover.
- Atlanta, GA, USA
Consumer stated that when applying brakes, vehicle pulls significantly into on coming traffic or to the left. Dealer notified, but unable to fix the problem.
- Tulsa, OK, USA
At speeds of 40 mph and over vehicle shakes/vibrates and pulls to the side. Dealer is unable to remedy.
- Matthews, NC, USA
Steering wheel column pulled to left, and when applying brakes vehicle wandered away.
- College Point, NY, USA
At four thousand miles a popping noise could be heard coming from engine. Consumer contacted dealer for this problem. Vehicle was deemed unsafe, and was traded for a 2001 model. Consumer began to experience same problem.
- Topeka, KS, USA
While driving and when making a right or a left hand turn consumer has noticed a very loud knocking noise when turning. Consumer has contacted dealer. Sway bar repaired. Mounts, bushings, bolts and springs were missing. Steering was lost twice. The dealer had tried to repair but the problem still continued.
- Reisterstown, MD, USA
While driving vehicle pulls to either left or the right. Also, extreme vibration occurs.
- Williamboro, NJ, USA
Vehicle has very poor handling on rough roads. Dealer installed steering stabilizer which has helped with the vibration in the steering wheel, however, the vehicle still experiences a loss of control on bumpy road surfaces. Vehicle pulls to the right. It has been aligned 3 times in 2,500 miles and dealer is still unable to fix. Drivers side door creaks at highway speeds. Has been in shop 3 times for this and dealer is unable to fix.
- Temple, TX, USA
While driving above 45 mph and making a stop vehicle goes to the left which may cause a crash. Ford is aware of problem, but has no solution.
- Chuluota, FL, USA
My SUV drives very unstable at any speed. It seems to bounce while going down a flat smooth road. Bob bell Ford had it for 1 week and finally found the problem when I wrote a letter demanding that they either figure out the problem or give me a new truck. 1/2 hour after my telephone call to them where in they advised me they had no idea what the problem was but that they had the entire truck tore apart, and 1/2 hour after receiving my letter making a demand, they figured out the so-called problems. The sway bar was upside down and they said something about bolts not being put in at the assembly line and that is why we were getting a clanking noise. We picked up the truck, only to have it begin again the next day. If you go over a speed bump slowly or go up a dip, etc. The truck bounces you all over the place, as if it is going to roll. When you put the brakes on it shakes violently, and bounces to the point it is as though the brakes are being bounced from stopping the truck. I am scared something is wrong and it is going to cost my family, me or someone else their life. Ford has no idea what the heck is wrong, they tell us all sorts of off the wall reasons. At first they even said oh we don't see a problem, but then after saying they did not see a problem they tore my truck apart. Explain that, why would you tear my truck apart if you don't see a problem. It took them one week and it still is not fixed. I purchased a $38,000 SUV that vibrates all over the place, is very difficult to stop because of the vibration and bounces when you are driving down the road, in other words I am driving a roller coaster on wheels that is going to come off the track and kill people. If NHTSA can help, we would be truly grateful. Someone has to find out what is wrong with my truck before it kills us or someone else. I want an Excursion, but I am really very scared of this one. Please help us, velma and keith dietz. Thank you.
- Reisterstown, MD, USA
Poor design causes vehicle to experience serious shaking/vibrating while driving at speeds over 55 mph. Nlm
- Northridge, CA, USA
- Macdoel, CA, USA