10.0
really awful- Crashes / Fires:
- 8 / 0
- Injuries / Deaths:
- 21 / 1
- Average Mileage:
- 19,203 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2000 Ford Excursion equipped with mastercraft courser awt tires, size: LT265/75/R16 (na). While driving at approximately 65 mph, the contact felt a vibration. The vehicle veered from left to right, the tread separated, and the rear passenger side tire blew out. The tire was replaced. The following day, while driving approximately 55 mph, the vehicle vibrated and veered from left to right. The tread separated and the rear driver side tire blew out. The tire was replaced. The manufacturer was made aware of the vehicle. The VIN was unavailable. The approximate failure mileage was 104,027. The tire failure mileage was 95,404. Updated 09/10/15
- Mogadore, OH, USA
While traveling South in the outside lane of interstate 380 at approximately 1:00 P.M. cdt on Saturday, May 20, 2006, 1/2 mile North of mile marker 29, the left front tire of my 2000 Ford Excursion limited suffered a catastrophic failure due to tread separation. The tire was a Firestone steeltex R4S LT265/75R16D, serial number 31350 ex BM20118-4. tire is in the custody of cerny & ivey engineering, attn: Mr. Steve smith, 5650 peachtree parkway, norcross, ga 30092. Cerny & ivey analyzed the tire and have determined that the tire failed due to a manufacturing defect that had worsened over time until the tire failed. Accident report is on file with the linn county sheriff's office; report number 06-13921.
- Waterloo, IA, USA
While driving my Ford Excursion, the driver side rear tire, a Firestone steeltex R4S, suffered a tread separation. As a result of the separation, the vehicle rolled over.
- Tucson, AZ, USA
Firestone steeltex tire failure X2.
- Marathon, FL, USA
Traveling on interstate 75 in Florida when the tread seperated from the drivers side rear tire on my 2000 Excursion. This caused the vehicle to skid on the highway, but I was able to maintain control and did not crash. Damaged was caused to the vehicle from the tread hitting the side and rear of the vehicle.
- Chicago, IL, USA
Consumer experienced two tire blow outs. (nar) the blowouts occurred on the left side. The same thing occurred on the passenger side where the seam fell apart. The consumer received a letter which stated the tires were recalled.
- Fort Lauderdale, FL, USA
Claim for reimbursement for replacement of tire equipment on Ford Excursion. The consumer went to a Firestone dealer and a Ford dealer to have his tries replaced, however he was told by both companies that they did not have tires for his vehicle. The consumer went to an outside company to have the tires replaced. Bridgestone/Firestone denied the consumers request for reimbursement stating the tires must have been replaced on or before March 1, 2003.
- Pleasanton, CA, USA
Prior week noticed roughness in ride. Did not detect damage. July 2, traveling at 70 mph on South 101 toward gilroy. Ride was rough and a noise like a helicopter was heard. Made decision to get off of freeway to investigate. In the slow lane, loud noise, stopped car on freeway exit shoulder. A piece of the tread was missing. Other places on tread were cracked and coming loose. Luckily, the noise made me get off of the freeway. Tires will be replaced.
- Newark, CA, USA
Problems with tire equipment on 2000 Ford Excursion. The consumer was informed that her tires had cracks in the sidewalls. The consumer had purchased four new Bridgestone tires. The consumer was notified by that a recall was issued and was offered reimbursement.
- Alamogordo, NM, USA
Vehicle tires are separating. Prior to incident, the consumer contacted Ford, but was told the tires were not being recalled. One year later the consumer received a letter in the mail which stated his vehicle identification number was listed as having tires which were being recalled. The letter also stated that replaced tires would be reimbursed with a receipt. The consumer sent the original receipt with a copy of the letter. The consumer then received a denial letter stating at the time he replaced the tires they were defective but not recalled.
- Springville, PA, USA
Consumer is requesting reimbursement for the charge of replacement tire equipment. (nar) the model tires on the vehicle were apart of the tire replacement program. (the consumer was told that his vehicle didn't qualify because he did not go to an authorized Firestone dealer and have the tire replaced, but the letter stated differently) the vehicle experienced a flat tire on the left rear side while the vehicle was in motion.
- Spring , TX, USA
The vehicle was being recalled for a tire exchange, however the closest Firestone dealer was 120 miles away. There was a closer tire dealer who carried the same Firestone tires, but Firestone would not authorize that tire dealership to change the tires.
- Guymon, OK, USA
Bridestone dueler A/T D693 LT285/75R16 tlowlps D, article number 298581. Tires purchased 9/18/03. Failure occurred at 6 months, 10,000 miles after purchase. 2000 Ford Excursion 4WD, diesel. Catastrophic blowout on front left drivers side while driving on I-30 in grapevine, Texas at 2:00 pm, good conditions, dry, speed 65 mph. No warning, loud explosion, truck whipped left immediately and slammed into cement highway dividers. Literally on two wheels on top of dividers before coming to a stop over 100 yds away. Children in car. No injuries as were all belted. Entire left side truck damaged, left rear tire damaged. Frame damage. Truck still being repaired. Repairs exceeding $6,000 so far. This is the second blowout on these tires I have experienced. The first occurred at 6 or 7 months as well as it happened in July or August and tire was purchased 1/4/02. Tire was replaced as dealer stated it was a defective tire. Is anyone looking into this yet?
- Big Spring, TX, USA
My vehicle, a Ford Excursion, suffered a tread separation. As a result of the separation, the vehicle became involved in a rollover. During the rollover, my wife and I and our two passengers, my son and his wife, received severe injuries.
- Tucson, AZ, USA
I own a 2000 Ford Excursion. Original tires were Firestone steeltex radial at lt 265/75R 16D. On 6/1/02 my family and I were on I-70 in Illinois. We had a blowout of the right rear tire. The tire completely shredded. Steering immediately became difficult. I swerved into the median of I-70 and slowed to a stop. I got out and observed the damage. I located an area dealer who had replacement tires. I did not want to further endanger my family. I had the tires replaced. I took photos of the tires. When we returned home, I contacted Ford and Firestone about these tires and inquired if they were part of the 2002 tire recall at Firestone. I was informed that these tires were not part of the recall and that they were "perfectly safe" to operate on my vehicle. I informed them that they should investigate these tires too because of my recent accident. They offered to sell me new Firestone tires which I declined. Now, it is apparent that these tires were also defective and Firestone has begun another recall of these tires. I then contacted Firestone. I related the account of the incident and gave them the data on my tires. They stated that these tires were part of the recall and they started to give me information on how to have the tires replaced and to be reimbursed. When I told them that I obviously had to replace the tires back in June of 2002, they informed me that their recall and reimbursement plan only covered tires that were replaced after March of 2003. I replaced my tires too "early" to be involved in this recall! given no other recourse, I am now filing this complaint. How can Firestone not reimburse me for tires that were obviously defective" they endangered the safety of my family and caused me to replace the tires long before their service life. Now they tell me that I replaced them too early" please let me know what other avenues might be available to get Firestone to take responsibility for their defective tires and reimburse me for the cost of new tires.
- Springfield, IL, USA
While driving 65 mph, the right rear tire exploded. The driver was able to pull over to the shoulder and call for road side assistance. Firstone #LT265/75R16 steel belt #at please fill in additional information.
- Norco, CA, USA
While driving at 50 mph on three different occasions and with no warning tread separated from the tires, consumer had to pull over the road. Radial, long tall, size LT265/75R16, dot#1201160mts. Sam club refused to provide different tires.
- Monterey Park, CA, USA
Left front tire blow out....my wife sharon serne was driving East on hwy 50 coming up to the eldorado hills exit when out of no ware the left front tire (Firestone RS4 LT265-75-16) of our 2000 Ford Excursion blew out, she was pulled hard into the center guardrail and did extensive damage to the entire left side of our vehicle. Sharon did a great job on avoiding any other persons or doing further damage to the vehicle as in rolling or going over the embankment that was up ahead. When we bought the vehicle I looked into the Firestone tire problems just for this kind of concern and at the time could not find any type problems so I felt ok about their tires. Until now IM very concerned about the quality of the tires that my family will have on the cars we drive. Thank you for your time I know its important, if you can help by pointing me in the right direction I would really appreciate it. The senre family.
- Citrus Heights, CA, USA
I have a 2000 Ford Excursion that has Firestone tires on it that were stock from the factory. They have 1/4" of treat left and were properly inflated. I was traveling on the interstate and the tread off the right rear tire came off. I slowed and stopped as quick as I could. The tread bent the bottom 8" of the rear quarter panel up under the truck and dented and scratched it all over the rear panel. It also broke out the rear tail light. I havent received a estimate yet but quess it will be between 1500 to $2000 dollars damage to my vehicle. The vehicle was losing control but I am a trained emergency vehicle operator/veteran police officer of 17 years. My driving abilities enabled me to maintain control of the vehicle.
- American Fork, UT, USA
- Northville, MI, USA