Windshield wipers running in intermittent mode. Started to smell an electrical burning smell in the interior cabin. Windshield wipers started to move very slowly. I tried to turn wipers to on-slow and on-fast mode and they worked erratically. I pulled off road and stopped vehicle and smoke was pouring out of drivers side on outside of windshield where wiper motor is located. I ran for my fire extinguisher but did not have to use it. Wipers are not functioning at this time. I have not replaced any parts at this time and I am filling a complaint. I see there is a NHTSA campaign id# 01V258000 that I believe involves my vehicle. I called Ford Motor Company and they noted my concerns and said there was no recall on my vehicle at this time.

- Lithia, FL, USA

Wife driving children to school, wipers unknowingly frozen to window and wipers unknowingly on intermittent cycle, wipers finally unfrozen and moved, meanwhile smoke filled the cabin, smelling like soldering fumes. Turned off wipers and smoke stopped. Later, tested wipers, and they would not stop. Took vehicle into dealer, and had a pending recall repaired, at the same time we had to have the multifunction switch replaced, and wiper motor replaced. Dealer service technician advised that GEM module was functioning correctly, but smelled like it was burnt, and might need to be replaced in the future. 7 days later the wipers did not work again. This time there was no indication of problem, mother and children drove into a blizzard, and found that wipers would not function. Luckily it occurred in a place that was not busy, and they were able to safely get off the roadway into a relatives driveway. It could have been very bad had it been on the freeway, in driving rain/snow/slush. Now I'm sure the dealership will be telling us the GEM module will need to be replaced, completing the entire wiper system being faulty within 1 week's time for the second failure ( on 1/15/2008). Question: How would the technician know that it smelled like the GEM module was burnt, unless it is a known problem" how does the entire wiper system, from control switch, to control module, to wiper motor go bad all at once"

- North Ogden, UT, USA

- the contact called regarding the 2000 Ford Excursion. The contact turned the the windshield wipers on duringn snowy conditions. The contact was not sure if he turned of the wipers when he exited the vehicle. Approximately 1 hour 40 minutes later he returned to the vehicle and started to smell something burning. Black smoke came through the defroster. There were no flames. The contact called the fire department. They could not find the source of the smoke. The vehicle was driven to the fire department. The smoke ceased, the contact took the windshield washer motor out and noticed the wiring harness melted. The failure mileage was 150,000. A police and fire department reports were filed.

- Carver, MN, USA

I have a 2000 Ford Excursion. Reference NHTSA campaign id number 01V258000:motor. I have called my Ford dealer about this problem/recall and was told that the wiper motor was replaced in my truck, but I told them that this is the problem I am having. The wiper just stops on intermittent mode and does not go back to park mode. I was told there is nothing they can do and I would have to pay to have the motor replaced. Why should I have to pay to get it replaced it is there recall problem I have been dealing with this for more then 2 1/2 years now. Can someone give me an answer. Thank you for you time, jim fennelli

- Bordentown, NJ, USA

The consumer received recall notice in 2001. Nhtas's recall # 01V258000. Recently the wiper cover started to burn, which caused the motor and switch not to work.

- New Canaan, CT, USA

While driving, the consumer was informed by a police officer that the tail lights and brake lights were inoperative. The consumer also stated the windshield wiper motor was inoperative and there was a recall on both problems.

- Phenix City, AL, USA

I own a 2000 Ford Excursion that recently experienced the exact symptoms described in a recall issued by Ford on 8/3/2001 (ref: NHTSA campaign id 01V258000). Namely, the intermittent windshield wiper funtion stopped working, followed later by complete failure of the wipers following snow and ice obstruction. The wipers are currently completely inoperable and pose a significant safety risk. I brought the vehical to the Ford dealer that it was purchased from (capistrano Ford in san juan capistrano, California) and was told that our particular vehicle was not covered by the recall and that it would cost nearly $500 to fix and $88 to diagnose. I find it very disturbing that I own a vehicle with the same year, make and model addressed in the recall with a know safety risk, and yet somehow it is not covered. Obvioulsy the problem I experienced is the exact problem that the recall was meant to address. The only two conclusions that I can draw from this are: (1) Ford's computer system is somehow not pulling up our VIN number under this recall, or (2) the recall was not broad enough and needs to be expanded.

- San Juan Capistrano, CA, USA