The contact owns a 2003 Ford Excursion. The contact took the vehicle to the dealer due to a rattling noise in the front end. The failure was noticed while driving 10 mph. He was informed that all four ball joints needed to be replaced. Seventeen thousand miles after the replacement, he took the vehicle to be inspected and it failed because of the ball joints. The contact returned to the dealer and they confirmed that all four ball joints should be replaced again. The failure mileage was 78,500 and current mileage was 95,500. Updated 03-04-08

- Boiling Springs, PA, USA

The contact states while driving at any speed the vehicle wandered into another lane. There was poor steering return. He took the vehicle to a dealer numerous times. The dealer made several attempts to correct the problem. He took the service manager on a drive, who agreed that there was a problem. The technician stated this was a death trap, and ball joints needed to be replaced. The dealer discovered a technical service bulletin (tsb) on earlier models that suggested replacing the ball joints. The dealer replaced the upper and lower ball joints. Since the repairs there have been no further problems.

- Madisonville, TN, USA

Vehicle experienced a problem with the front ball joints. This vehicle had 60,000 miles on it. Owner took the vehicle to the dealer for a check up on the brakes when it was discovered that the ball joints had worn out, and there was plenty of movement with in the wheel. Dealer replaced left front lower ball joint. And machined the front rotors.

- Roscoe, IL, USA