10.0
really awful- Crashes / Fires:
- 0 / 2
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 39,457 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
: the contact stated while driving 45 mph, the vehicle completely stalled without warning and there were no lights illuminated. Each time the vehicle was restarted, it stalled again. An independent mechanic was contacted, and determined the battery needed to be replaced. Because the alternator was not charging the battery, the alternator had to be replaced. After both replacements, and checking the fuses, the battery light illuminated indicating the problem was repaired. Not too long after, the problem recurred. The vehicle was taken to the service dealer, who determined that the wiring harness was corroded. The part was unavailable at the dealer therefore the vehicle was taken to another service dealer who installed a new wiring harness. The manufacturer was not notified.
- Virginia Beach, VA, USA
I own a 2003 Ford Expedition that has been giving me problems since day one. I have had several electrical problems with the vehicle causing the lights to remain on at all times and my battery to run down twice. The doors all seem to lock and unlock only when they want to and the most recent of my complaints is the rear passenger door has begun opening on its own while being driven. My 10 month old daughter and I were out shopping at a local shopping center a few weeks ago and while making a turn and preparing to park in a space the rear passenger door flung completely open. I was stunned. My daughter luckily was safely belted in her car seat in the middle seat. I shudder to think what could have happened if my other two children had of been with me at the time and had been sitting by that door which my 5 year old usually does on a daily basis. I contacted Ford Motor Company and they told me to have it evaluated by a Ford dealership which I did and it was proven to be a faulty latch and switch. I was told that there was no more warranty on the vehicle and that no extended warranty would cover it. It is considered to be normal wear and tear. I have owned the vehicle less than 3 years and I don't understand how a faulty latch and switch could end up being my fault. I have authorized the dealership to repair needless to say it is not worth the safety of my children, but I am still unsure how a faulty part is deemed the responsibility of the consumer. I have had several switches fixed for two other doors while under warranty but the problem just seems to be continuing. The total amount of the repair will run me $257.
- Lusby, MD, USA
Vehicle caught on fire and burned while parked fro about 6-7 hours. Vehicle had been parked for about 6-7 hours. Fire department stated that the cause of the fire was undetermined. Fire started under the hood, and burned evenly throughout the front of the vehicle, all the way back to just about the passenger doors on the outside, and about to the back gate on the inside.
- Birmingham, AL, USA
The truck was parked inside the garage and the truck and garage caught on fire. No injuries reported. The fire department was called to extinguish the fire. Vehicle was towed and totaled by the insurance company. Prior to the fire. The vehicle leaked gas, the dealer stated a gas line was loose.
- Greenville, SC, USA
My Expedition is a 1yr and 5 months. With less than 500 miles paid for a front end alignment and tire rotation, because of bad vibration at speeds of 60-70 miles an hour. Still had vibration, took it back to dealer, they said the truck came with tires out of balance. Still had vibration, took it back to dealership, a box dealing with the steering wheel had to be replaced. Since then I have paid for another front end alignment and tire balance, now tires have worn so bad dealership will probably blame worn tires for the vibration. There is more!!! the seal on the front windshield came loose and started leaking, and had to be replaced. In the front defrost vent some foam stuff had come loose and would flap around when the vent was on, the dealership called it ( packing) it was replaced or glued back down. The side trim on both sides from the two front doors, to the two rear doors faded badly, and had to be replaced. The dome light had a pinched wire and would flicker when turned on or hit a bump, it was repaired. The power window swith light, driver side went out, and the unit had to be replaced, and now the cruise control will not stay engaged when I hit a bump most of this happened in under a year.
- Antioch, TN, USA
- Norfolk, VA, USA