10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 58,135 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2004 Ford Expedition. While the contact was driving approximately 30 mph, the side curtain air bags inadvertently deployed on all four doors without impact. There was no personal injury. The vehicle was taken to an authorized dealer for diagnostic testing. The technician informed that the complete air bag system would need to be replaced at the cost of $4,214.65. The vehicle had not been repaired at the time of the complaint. The failure mileage was 67,454.
- Hot Springs, NC, USA
My side curtain air bags deployed for no reason. I have taken the vehicle to the dealer and they said they could not do anything about it because it is out of warranty. The 5 year safety restraint warranty ended a 1 month ago. The service manager inspected the vehicle and ran a diagnostic test and said there is no reason they should have gone off. They are lucky my wife was only in a parking lot when it happened or somebody might have been killed.the service manager said he was in touch with detroit and they said not to fix it. I have owned several Ford and never had any problems but this is just stupid.
- Martinez, GA, USA
While I was driving down the interstate with a family member and some friends both side curtain airbags deployed simultaneously for no reason. It was like a gun went off next to our ears. Due to the odor and dust in the vehicle we rolled down our windows to avoid inhaling the powdery substance. I am amazed we didn't wreck. We were traumatized by the intensity of the incident. Many of us had ringing in our ears for sometime and I had chest pains for the rest of the evening. Words really cannot describe how terrifying it was. We tried to figure out what may have been the reason for the deployment. There was no reason whatsoever that gave cause to the deployment. There were no other cars around us, we didn't bump into anything nor did anything bump into us. It scared me so bad that I had my husband and son come pick me up from a friends house because I was afraid the front airbag might go off and didn't want to take that risk.
- Irondale, AL, USA
While driving on smooth paved road, pow!! side curtain airbags on passenger and driver side deployed. I did not swerve, hit a pothole or any type of impact they just popped out and scared me to death! I have had the vehicle towed to local Ford dealership where car was purchased. I have not heard back from them yet.
- Richland, MS, USA
Both roof air bags inadvertently deployed while driving on the highway at 65 mph, under normal weather/driving conditions. The cruise control was engaged when the failure occurred. The cruise control disengaged its' self several times prior to the failure. Took the vehicle to the dealer, where they tucked the air bags, and the consumer continued to travel. Manufacturer stated they will repair if a defect is found. Cruise control did not work at times on the consumers vehicle.
- Smithtown, NY, USA
I was driving at aproximately 30-40 mph when a deer croosed the road and I swerved to miss it and lost control of my vehicle. I then crashed in to a thick tele pole and broke it in two, the vehicle proceeded several feet into a barrier head on. The front of my vehicle was damaged by hitting the pole on the pasenge side in line with the seat, totaling the vehicle and ripping off the front passenger tire and conecting parts, further damage to the center of the vehicle when it struck the afore mentioned barrier. I don't know if this is a legitimate complaint or even a complaint. But I was told that my air bags should have deployed as I crashed going faster than 14 mph, they did not deploy. I wish they did because I was hurt and am still feeling some of the injuries since July 6, 2004 ( over 3 weeks ago ). I felt like evil kenevil after missing a jump. The insurance company totaled the vehicle as it had severe frontal damage and a bent frame and some cam thing damaged on the passenger side. I want to know all the facts available regarding the air bags to include sensors, their locations and how many, testing process/equipment used, air bag computer control info ect. I called the Ford Motor Company and told them what happened and the said the were going to call me back, they did not.
- Pasadena, MD, USA
- Miami, FL, USA