The dealership had just finished removing an extra alarm they had installed on the 2006 Ford Expedition. I was sitting in the front seat and was excited about getting a new truck, and ended up shifting it out of gear without my foot being on the brake. I told our sales person and they wanted to fix it before we took delivery of the truck. The next day they called and told us it was ready. They had replaced the shift actuator. We checked it and it seemed to work fine. A year later, my kids were getting in the car, I went back into the house to get something I forgot, and my 2 year old climbed in O the front seat and was playing and pulled the truck out of gear without her foot being on the brake and no keys in the ignition. The truck rolled out of driveway across the street and down my neighbor's yard and hit a tree. Luckily no one was hurt. My 10 year old was in the back seat and my 7 year old was standing next to the truck. The dealership said they would fix the problem because it? was still under warranty. Neither Ford nor dealership felt that they should pay for the $1,343.18 worth of damages to our vehicle.

- Warrensburg, MO, USA