10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 28,364 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2012 Ford Expedition. The contact stated that the air bag warning light was continuously illuminated and heard a sound when the wheels were turning. The failure recurred multiple times. The dealer diagnosed that the air bag harness and shocks failed and needed to be replaced. The vehicle was repaired; however, the failure with the shocks recurred multiple times and were replaced multiple times. The contact took the vehicle back to the dealer because she assumed that the vehicle had included the restraint control module and the safety belt minder per the vehicle's owner manual. The contact could not understand why the vehicle had not been beeping as usual to notify her when an occupant was unblocked. The dealer and the manufacturer informed the contact that the rcm had not been manufactured with the vehicle, even though the manual stated that the rcm was included. The dealer then identified that the passenger air bag needed to be replaced and that was what caused the series of beeping sounds. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 9,311.
- Naples, FL, USA
Stopped at 0mph. Witness in car behind. Foot on brake. Touched accelerator normally. Heard noise. Car took off at high speed. Hit wall approx twenty feet away. Both front airbags deployed. No one in passenger seat. Seat belt on, per driver, witness who helped driver thru window, and examination of seat belt by inspector. However edr read seat belt as not engaged. Brake read as not engaged, however edr also read vehicle at 0mph. Accelerator 0% at 3.5 seconds prior to impact, initial acceleration 23% three seconds prior to impact, 99% 1.5 seconds prior to impact. Engine rpms data may not be appropriate. Multiple vehicles using remote controls at nearby gate. Updated 12/27/12 updated 21/31/2012
- Rancho Mirage, CA, USA
- Rancho Cucamonga, CA, USA