Since more than 18 months, we have the known intermittent problem described in TSB [XXX], where all of a sudden the wrench appears, speedometer drops to zero and car can't change gear anymore. Sometimes going to manual gears works, sometimes car needs to be stopped, locked and completely shut down several times for the problem to go away. Before turning off, error P0720 appears (as described in TSB [XXX]). Car taken to garage in January 2023 where it was for 3 weeks. Technicians drove it for 11 miles (!) and could not reproduce the problem so could not do the required work ie changing the molded leadframe. Now, in January 2024 the problem happened again and this time the Check Engine light came on. The same error code P0720 was now permanently stored. Took the car to the garage, where they were able to diagnose the problem and... replaced the molded leadframe. This at an out of pocket cost of $1,300. Contacted Ford and they say there is no program or financial assistance in place for this problem, despite all the information that can be found. It is clear this a general problem of all 6R80 gearboxes beyond the time periods stated in the recall. Ford is negligent by not doing a recall on all cars having this gearbox. Nobody is looking at this issue at Ford, when creating a case number they say no program exists, and state paperwork and proof can be sent to a PO BOX in Dearborn (not even an email address to send attachments in this 21st century). All ways to discourage people to react, send in documents or claim documents did not arrive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Encinitas, CA, USA

Vehicle suddenly loses power the wrench light comes on and the vehicle will not go when pushing the accelerator. The vehicle has to be turned off and restarted before it becomes mobile again.

- Cheshire, OH, USA

The contact owned a 2013 Ford Expedition. The contact stated that while driving about 65 mph in the rain, the vehicle flipped over (upside down) and spun without impact and no warning. All the air bags deployed. A police report was filed. The driver and the front passenger sustained minor cuts and bruises and were treated by the paramedics at the scene and released, without going to the emergency center. The vehicle was damaged and was towed to a police impound, waiting for the insurance company. The contact received an unknown recall (19B05) from the manufacturer via "customer satisfaction program": the dealer was not called. The manufacturer was called but no one answered the phone. The failure mileage was approximately 72,000.

- Chester, NY, USA

Today as I was driving on perry rd about to turn onto fm 1960 rd E. when I started to accelerate to turn, my transmission down shifted while I'm driving at about 15 miles an hour instead of going up and jerked my car pretty good. I let go of the gas pedal for a second, then tried again slowly. The car started to jerk as if it was struggling to accelerate forward. It did after about 10 seconds. Then the speedometer dropped down to 0 and my digital fuel information that's displayed on my dash dotted out and a screwdriver icon flashed for a few times. The car then started to move smoothly, but seemed stuck in gear. This followed with the tmps sensor kicking on. No check engine lights showed up during this period and when I got to where I was safe, I turned the car off for about 15 minutes. When I turned it on again, it was perfectly normal. This has happened before while I drove on a major highway and it is scary. No diagnostic test has found an issue and I cannot afford to pay for an exploratory service as I just did a coolant repair a couple of weeks ago.

- Houston, TX, USA

Cruise control self engages and accelerates. Tapping break or press the off switch will deactivate, but cruise will continually self engage.

- Abilene, TX, USA

While driving (speeds ranging from 25mph- 70mph) the cruise control on our 2013 Ford Expedition limited el will self engage. Tapping the breaks and hitting the cruise control "off" switch will temporarily deactivate cruise control but it will reengage without driver engaging cruise control accelerating the car. This has happened multiple times even after turning off and restarting the car (and across multiple days).

- South Lyon, MI, USA