10.0
really awful- Crashes / Fires:
- 0 / 2
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 39,750 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Fire while engine on /off exactly as described in NHTSA campaign 22V648000, Ford Recall Campaign 22S56. Car destroyed damaging adjacent property. No injuries.
- San Jose, CA, USA
Air conditioner stopped working; we pulled to side of street and shut engine off. Restarted engine and smoke started coming out of air conditioner vent on passenger side then out of front dash. Shut engine off again and called AAA for tow truck. Tow truck came about an hour and a half later. Tow truck driver turned ignition key to put car in neutral and began pulling it up onto flat bed. Smoke started coming from front area of dash and out through vents at bottom of windshield. Tow truck driver rolled car back down onto street. Smoke got extremely thick. My husband opened front passenger door and saw fire in the floor under the glove box. He tried to pick up this piece of equipment to throw it out of the car thinking it would save the rest of the vehicle, and this is how he got burned fingers. The fire quickly started spreading and we tried to get some belongings out of car while tow truck driver called 911. Fire Department came and put out fire. Vehicle was totally burned up. There were no warnings of any kind before the incident. Husband had third degree burns on fingers of right hand. If we hadn't been stopped and engine shut off, we possibly could have been killed because the vehicle was totally engulfed in flames within three minutes after fire began.
- Norfolk, VA, USA
Positive battery terminal corrodes, resulting in need to replace battery terminals frequently.
- Westlake, LA, USA
Running boards only work sometimes. Sometimes they get stuck when they are half way out and won't go in and out like they are suppose to.
- Heidelberg, MS, USA
The contact owns a 2014 Ford Expedition. The contact stated that the vehicle's battery terminal failed. The contact stated that the battery terminal positive side melted due to acid or failed wires. The contact had to replaced the battery terminal several times. The vehicle was taken to an unknown dealer several times for the terminal failure. The dealer replaced the battery terminal positive and negative cable bracket twice. The repairs did not correct the failure. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 92,000.
- Missouri City, TX, USA
The positive battery terminal keeps corroding causing the terminal to melt. The terminal melts and vehicle doesn't crank. I've had to replace the entire terminal system twice which is very costly.
- Missouri City, TX, USA
Ford recall on Explorer model regarding the vehicle not recognizing that the shift gear is in the parking setting, therefore the key is unable to be removed...also rendering the vehicle unsafe considering that since parking isn't enabled the vehicle may roll resulting in injury or death.I would also like to add to the records that this is the third time I've experienced this malfunction in 3 different model years including 2012 and 2008. I would also like to report that the automatic running boards have become dis engaged in the motor and only work randomly which is also dangerous when entering vehicle.
- Detroit, MI, USA
The contact owns a 2014 Ford Expedition. While driving approximately 10 mph, the vehicle stalled and the electronic stability control light flickered on and off repeatedly. The vehicle was taken to a local dealer who was unable to diagnose the failure. The failure recurred three times. The manufacturer was not made aware of the failure. The failure mileage was 49,000.
- Chino, CA, USA
Own a 2014 Ford Expedition. When a passenger is seated in the front passenger's side seat, the warning chime does not activate when the passenger's seat belt is not latched. The vehicle was diagnosed and rochester Ford dealer service stated a part was not put it was optional and they did not repair it. The approximate failure mileage was unknown but reported at 12,000 miles.
- Byron, MN, USA
- Monticello , GA, USA