10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 8 / 0
- Average Mileage:
- 44,014 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Traffic on hwy came to a sudden stop from around 60 mph. I applied the brakes very hard and came to a safe stop. The vehicle behind me did not stop and rear ended me at a high rate of speed. There were 3 passengers in my vehicle, all wearing seatbelts, and not a single airbag went off!!! the sensors to prevent car from starting after an accident activated and car would not start. Because my foot was firmly on the brake still at time of impact, there were no life threatening injuries, but were some injury. The nys police at the scene were surprised the airbags did not go off.
- Medford, NY, USA
This vehicle was in an accident with a semi truck on a surface street. Both vehicles were in motion; the semi turned into our vehicle. The entire driver side front quarter panel and a pillar were destroyed, the front bumper sustained significant damage, and the B and C pillars on the driver side along with parts of the doors were impacted. The vehicle was a total loss, my wife required emergency care, and the Expedition sustained over 25K in damage but the airbags never deployed. None of the first responders could understand why based on their experience responding to accidents. I attempted to contact Ford directly about this over two weeks ago but have gotten zero response to date.
- Wilton, IA, USA
I was in stop and go traffic and rear-ended another vehicle, veered to thhe side of the road and had to run through an iron gate to avoid injuries to pedestrians and ultimately crashed into a tree. Seat belt was attached the entire time, but not one air bag made an attempt to deploy.
- Birmingham, AL, USA
The contact owned a 2014 Ford Expedition. While at a stop, another vehicle crashed into the rear of the contact's vehicle. As a result, the contact crashed into the rear of another vehicle and the air bags failed to deploy. The contact sustained shoulder injuries and a concussion that required medical attention. A police report was filed. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was 16,000.
- Dover, NH, USA
Own a 2014 Ford Expedition. When a passenger is seated in the front passenger's side seat, the warning chime does not activate when the passenger's seat belt is not latched. The vehicle was diagnosed and rochester Ford dealer service stated a part was not put it was optional and they did not repair it. The approximate failure mileage was unknown but reported at 12,000 miles.
- Byron, MN, USA
1. the accident destroyed the front end of vehicle, which was totaled by insurance company. 2. the Ford Expedition has a total of 8 airbags. 3. the drivers airbag did not deploy although each of the remaining 7 airbags successfully deployed. 4. this failure to deploy resulted in injuries. 5. this basic failure of the airbag safety feature has not been explained. 6. Ford case number: [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Newtown Square, PA, USA
- Lyons, OR, USA