2.5

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
60,000 miles

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problem #1

Dec 162019

Expedition

  • 60,000 miles
In 2015 while living in North Dakota I purchased a 2015 Ford Expedition el. In 2018 I moved to Florida and had new tires installed in 2019. Now, 5,000 miles later I am told the lug nuts are swollen and my tires cannot be rotated, I need to buy new lug nuts. I was shocked and never heard of this, I stopped in the local Ford dealer and was told this is true, Ford decided to put these two piece lug nuts on new vehicles, "we have seen this a lot". I ask if there was a recall and was told "I wish". the dealership suggested I shop at an auto parts store because "ours are pretty pricey at $8 a piece, it will be costly if you need to replace lug nuts on all 4 wheels". I called Ford corporate in detroit and was transferred to a call center in the philippines were the female could only read from a script stating "this problem is not covered by the manufactures warranty."

- Sebring, FL, USA

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