The contact owns a 2016 Ford Expedition. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, while the dealer was in the process of performing the front blower motor replacement, the mechanic became aware that the front blower motor had melted and determined that the front blower motor resistor and pigtail needed to be replaced as well. The dealer assessed an additional fee for the additional repairs. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. A case was opened. The failure mileage was approximately 117,832.

- Hillsboro, IL, USA

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the blower motor had overheated twice, causing the wiring harness to melt. The dealer and the manufacturer stated that the melted wiring was not part of the recall repair and declined to replace the melted wiring harness. The failure mileage was approximately 140,000. Parts distribution disconnect.

- Claremore, OK, USA

The contact owns a 2016 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

- Hohenwald, TN, USA

The contact owns a 2016 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that while attempting to defrost the windshield, the blower was inoperable. The contact stated that the blower had not worked for several months. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the blower failed and needed to be replaced. The dealer replaced the blower motor with a spare blower motor that was in the shop. The vehicle had been partially repaired. The contact stated that the replacement blower also failed and was no longer operational. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 116,467. Parts distribution disconnect.

- Wentzville, MO, USA

The contact owns a 2016 Ford Expedition. The contact stated that while driving at an undisclosed speed, the vehicle started smoking behind the glove box. The contact related the failure to NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall was not yet available. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. Parts distribution disconnect.

- Moss Point, MS, USA