March 2019- December 2021 Car serviced by Ford Dealers and repeatedly told to ignore CSP recall notice re: California Emissions Warranty Paid out of pocket for services August 2023 Ford issues recall of climate control blower Motor Nov 2022 -Customer has multiple issues addressed at South Bay Ford in CA Customer was not notified of open recall December 2022 Customer notices hot air spontaneously intermittently blowing at full force and can not stop it Customer notices dash lights flickering intermittently Service light illuminates and remains on for a few hours and turns off February 2023 Hot air begins spontaneously blowing more frequently March 2023 Hot air blows constantly. Customer notices burnt plastic smell and loud clicking noises. Customer is unable to drive with out all windows opened in order to breathe Audio stops working. Navigation stops working. Clocks reset and cannot be changed. Customer learns of recall for climate control blower motor and contacts Ford Customer Service. FCS contacts South Bay Ford and informs customer to bring car in for service and that rental services will be provided. Vehicle arrives at dealership. Customer is unable to speak with service agent for several days. Service agent informs customer that the recall has been addressed but audio and other issues including hot air blowing have not and will not be repaired due to parts being obsolete despite multiple warranties covering the repair. Service agent suggests customer goes to a junk yard for the part. Customer picks up the car and finds exposed wiring and tools left inside as well as places where interior sections had been removed and improperly replaced. Service manager closes the exposed area removes the tools and says he will try and obtain the obsolete part. Customer contacts Ford Corporate and after a month of following up is left with the issues persisting and no remedy. Car feels unsafe and unstable. Customer has no trust in the vehicle

- Los Angeles, CA, USA

The contact owns a 2017 Ford Expedition. The contact stated that while at a complete stop at a red light, a vehicle driving at 60 mph failed to yield at the red light and crashed into the rear of the vehicle. Pushing the contacts vehicle into the vehicle in front. The driver's and front passenger air bag failed to deploy. The contact also advised that the driver's and the front passenger seat moved back wards independently when the contacts vehicle crashed into the vehicle in front. The contacts head hit the steering wheel caused injury to head, right cheek bone, neck, elbow, and back. The front passenger suffered injuries to the shoulder, neck, elbow, right arm, and back. The police department was present and the fire department was also present. A police report was filed. The vehicle was towed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 102,057.

- Clear Lake, CA, USA

Both front seats have reclined by themselves when getting in the vehicle.

- South Point, OH, USA

Middle row passenger seat that can fold and flip forward is loose. Bracket that attaches to floor of vehicle appears to be loose causing seat to rock significantly. Dealership claims nothing wrong with the mounting system.

- Parker, CO, USA