10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 19,513 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Transmission unable to shift out of park periodically, transmission downshifting at highway speeds and engine shutting down. Speedometer and RPM guage going crazy then no longer working.
- Kansas City, MO, USA
In 2022, around mileage of 67000, our SUV was climbing a steep road when it suddenly made a pop sound & went into limp mode with the wrench light showing and the engine sounding rough. It felt like no fuel was getting to the engine & the gas pedal was non-responsive. The RPMs didn't change when the gas pedal was pressed. The grade was so steep, we barely made it to the side of the road without rolling backwards into traffic behind us. After turning the engine off and sitting about 10 mins, we tried starting the engine again. The car seemed to have reset itself! It ran fine; the wrench light turned off, and the gas pedal was responsive again. (At the time, we were on vacation at the coast and had traveled from our home at about elevation 3500'. We had also recently had to buy gas from a small no name gas station, so we feared we may have gotten bad fuel). From there, we returned home without re-occurrence, and we used fuel cleaning additive to our Chevron fuel for the next 2 fill ups. Then, approximately 600 miles later on a flat grade, it happened again without the pop sound. We immediately went to our Ford dealer who found no error code but found our purge valve stuck open. They recommended we replace it, which we did, and we operated the vehicle for 2 years without re-occurrence and using only Chevron gas. Recently, it happened again! Luckily, we weren't on a steep grade this time or on the freeway, but if a car would have been behind us, we would have likely been rear ended, especially had we been on the freeway. Once again, we shut the engine off, and it reset with the wrench light disappearing, so no diagnostic code got thrown AGAIN! Based on many complaints, this appears to be a common problem. It's very dangerous as the car immediately losses power to a crawl no matter what speed you are traveling at the time. It seems to be the electronic throttle body in instances where the SUV can stay running, so a code can be obtained before it resets.
- Bend, OR, USA
Driving at highway speed, vehicle gauges drops to zero and transmission stays at 3rd gear. Unable to know what travel speed is while trying to exit safety off highway. Have to turn off engine to reset issue, but no way to figure out what happened.
- Covina, CA, USA
Vehicle was jerking and a wrench illuminated on panel. Was able to get out of traffic to side of road but very dangerous as we had to just coast to safety. Took vehicle to dealership...code threw for throttle active stuck. This happened on March 23, 2022. Than again on July 23, 2022, was on interstate and wrench illuminated and again stalled. 75 Mph traffic and thank goodness we was able to clear traffic to side of road. Limped home. 1st incident mileage was 118395. And second incident 128024.3
- Checotah, OK, USA
Sitting at drive up atm vehicle in park engine running, after business transaction placed right foot on brake and moved vehicle from park to drive and instant independent full acceleration occurred. Brakes had no effect in slowing vehicle. Approximately eight seconds later crashed into vehicle on busy highway my vehicle front end totaled. Steering column collapsed, steering wheel bent, left area of firewall pushed in.. no airbags deployed.. put seat and shoulder belts kept injures to minor contusions and bruises.
- Floral City, FL, USA
While driving highway speed ~65mph on a straight highway vehicle showed wrench light and loss engine power. Driver had to the side of the highway without speed control. Ignition switch was turned off and back on and the wrench light was gone and the vehicle drove normally. The wrench light turned on again at ~40mph on a city street going straight a few days later. The driver again had to pull to the side and reset the ignition to regain accelerator control. Vehicle diagnostic was run and no codes were stored.
- Houston, TX, USA
Vehicle suddenly looses engine power while driving and goes into safe (or limp) mode. Stepping on the accelerator does nothing, it doesn't even rev the engine, it's similar to being in neutral. It has occurred on 3 separate occasions, months between events - first, while attempting to accelerate onto an interstate highway, we suddenly lose engine power while attempting to merge into the right lane of traffic. We forced to slide over onto the right shoulder and stop. Second occurrence happened while driving down a city street. We suddenly lose engine power and are forced to turn onto a neighborhood street and come to a complete stop. Third time, again driving down a city street, suddenly lose engine power but there was no where to pullover or side street to turn onto. We forced to stop the vehicle in the middle road. Luckily no one was directly behind us. In all cases, turning the engine off, waiting a minute, and then restarting the vehicle "fixed" or cleared the issue and we were able to continue driving. No obd-II codes thrown after the event. Ford dealer replaced the electronic throttle body and so far we haven't seen the issue.
- Olathe, KS, USA
Last week, my 2017 Ford Expedition experienced a situation where while driving the vehicle suddenly stopped running. I was forced to coast over to the side of the road when this happened, as the engine was running but my accelerator pedal was not operating and the vehicle would not move. Fortunately, after shutting the vehicle off, I was able to restart it and continue driving. In the space of 24 hours this happened six (6) times. After the sixth occurrence, I drove to the Ford dealership and they diagnosed the issue as a throttle body and motor.
- Grand Rapids, MI, USA
The contact leased a 2017 Ford Expedition. While attempting to park the vehicle with the brake pedal depressed, the vehicle began to accelerate independently and crashed into a tree. The air bags deployed. A police report was filed. The contact sustained a concussion, lacerations to the left shin, and bad bruises to the right side of the neck and shoulder. Medical attention was required. The vehicle was towed from the scene. The manufacturer was not notified of the failure. The VIN was invalid. The failure mileage was approximately 25,600.
- Chicago Height, IL, USA
- Highlands, NC, USA