Our 2019 Ford Expedition MAX (75k miles), has a transmission that disengages while driving (wrench light on; powertrain system failure limp mode; incorrect 4th gear ratio error code). A mechanic diagnosed it as an inner sleeve of the C-D-F drum moving out of position needing a full rebuild or new transmission. The vehicle has lost total drive train power while driving in traffic at speed. Whenever there is a need for up shift or down shift, the vehicle will intermittently stutter, slip/grind gears, rev up, or lose power completely. This has put my family in danger on the road. The car is dangerous when attempting to pull onto roads with moving traffic. It is concerning that Ford has not issued a recall.

- Baton Rouge, LA, USA

My 2019 Ford Expedition Max- Limited: Shifting was starting to get rough and car was jerking between gears. It was unsafe as it would not speed up in the highway and it would jerk all of a sudden. Transmission failed at 88K miles. I had to pay over 8K at the Ford Dealership to get a whole new transmission placed after various attempts to deal with issue failed. Ford Company could care less about their faulty transmissions. No warning lights ever came on other than the harsh shifting that suddenly started within a week's time.

- Guadalupe, CA, USA

The transmission randomly switches gears, both down and up. At times, the car will just downshift and appears to lose power. Especially when attempting to pass other vehicles. This can be a dangerous situation, and has been. It also has caused a near accident on a snow covered road by 'taking off' in a high gear which caused the card to slide into the oncoming lane twice. I have taken this car to the dealership service department 4 times, they say there are no codes or recalls and just reset the computer to have it relearn my driving habits.

- Dennysville, ME, USA

Vehicle has harsh shifting mainly gear 3-5 almost like being brake checked. The vehicle revs to 4000 rpm and won-??t accelerate then slaws into gear causing the car to lurch forward and illuminate wrench symbol. Latest issue is car accelerates on it-??s on and almost drove it on a drainage ditch pulling in my driveway.

- Prattville, AL, USA

Our 2019 Ford Expedition MAX (50k miles on it), has a transmission that disengages while driving. The vehicle has lost total drive train power while driving in traffic at speed. Whenever there is a need for up shift or down shift, the vehicle will intermittently stutter, slip gears, or lose power completely. This has put my family (pregnant wife and two children under 4) in extreme danger on the road. In one incident her only available course of action was to attempt to coast off the road while in the midst of moving traffic with speeds in excess of 50+ miles per hour around her. The car is dangerous, attempting to pull onto roads with moving traffic, is now extremely worrying. It is unconscionable that this vehicle issue has not resulted in a recall.

- Ocala, FL, USA

The vehicle has problem when shifting gears, and complete loss of power occurs. When trying to enter a road or cross a street, the vehicle can start to move then lose power in the middle of an intersection or lane. A loud clicking can also be heard after power is lost.

- Loganville, GA, USA

The Ford series of Trucks/SUVs from 2018-2022 are equipped with an Automatic Start/Stop feature which turns off the engine when the brake is depressed, and the engine is idling. On 4 occasions in the last month, when releasing the brake to start accelerating from a stop, the vehicle's engine has completely stalled/turned off disabling the vehicle and requiring the vehicle to be shifted in to park, restarted, and then attempted to drive. This causes an obvious safety risk if turning in front of traffic, vehicles behind you moving, etc.. When researching this online there are multiple complaints on this issue, specifically for the F-150 which uses the same components. Ford will not admit there is an issue and refuses to respond to owner complaints on this obvious safety risk. I would ask that the NHTSA looks further into this issue and the risk to consumers.

- Midlan, GA, USA

Transmission failure 4 occurrences after dealer repair under warranty. The transmission issues are very well documented and dealer has returned vehicle to parent with kids in vehicle..within 20 miles vehicle stooped on I-40 traffic endangering lives 3rd failure. Returned vehicle to dealer and when told vehicle was ready it made 15 miles prior to overheating and ceasing to accelerate out of traffic endangering lives. These are the last 2 times vehicle was returned. 2 prior when we were told the vehicle was ok and loss of acceleration, grinding, jerking were normal. Vehicle currently at dealer. Communication with Ford with little assistance. Prior to these failures were cam phasers with 4 similar failures and almost burned my garage down. This vehicle and many others are not safe and should be addressed.

- Wildorado , TX, USA

The vehicle started to rough shift. Then it started to not shift into gear, and the engine will rev as if in neutral instead of in gear. This has resulted in abrupt loss of power and the vehicle actually shutting down completely requiring restart. I called my Ford dealer (Columbia, TN) when it started shifting rough. They told me it was 2mos out for transmission issues. I called another Ford dealer in Franklin, TN whom also said months before they could see it. They referred me to a local transmission shop. That shop Coleman transmission, said these transmission in 2018&2019 are notorious for failing and were redesigned by 2020, that he had many just like mine awaiting rebuild. So I started researching, and I-??m not alone, and many have had this exact same extremely dangerous situation of losing power, and car shutting down repeatedly.

- Spring Hill, TN, USA

In April 2021 while driving, the car abruptly when into low power mode. I drove it straight to ford. They pulled the codes and said there was nothing wrong. Ever since then, the car will randomly make a grinding sound, lose power, a wrench flashes and then it goes back to normal. It has done with several times on the freeway upon acceleration. The dealerships cannot replicate.

- Newport Beach C, CA, USA

On multiple occasions while driving at freeway speeds, there have been sudden episodes of power loss and rapid loss of speed associated with harsh transmission downshifts. These events sometimes occurred on slight uphill grades and also on flat highway. At other times, the transmission will fail to shift into higher gear and seem to slip, resulting in loss of speed. A warning indicator appeared on the last occasion (8/27/22) with a wrench icon, and the FordPass app told me to have vehicle serviced. Vehicle is at dealer now.

- Washoe Valley, NV, USA

The contact owns a 2019 Ford Expedition. The contact stated upon starting the vehicle, the engine emitted abnormal loud rattling sounds. There was no warning light illuminated. The contact stated while driving 60 MPH, the vehicle would not shift from first gear to the other gears automatically. The contact was able to continue driving. The vehicle was taken to the dealer who informed the contact that the Transmission Control Module (TCM) needed to be reprogrammed; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The contact referenced Ford Customer Satisfaction Program Numbers: 21B10 21N03 and 21N08. The failure mileage was approximately 29,000.

- Denver, CO, USA

The 2019 Expedition 10 Speed Transmission went into neutral during acceleration from third gear, skipped 4th and finally reengaged in 5th with a huge jolt. This happened a second time after leaving the next stop sign. During the neutral period ( approx. 3 or 4 seconds) engine RPM's increased dramatically with loss of forward motion and speed. My reaction was to remove my foot from the gas pedal before the engine red-lined. This issue could have caused vehicles behind to rear end our 2019 Ford Expedition. The transmission was at full temperature as the expedition had been driven for approx. 30 minutes prior to the issues. We then parked the expedition for about an hour and then started the drive home and the neutral issue occurred once again. The transmission hard shifting issues were first noticed in March/April 2022 had been reprogramed in June, 2022 which didn't resolve the problem. It was then serviced late July 2022 by rebuilding a control module(?). We were told to drive the vehicle for a couple of weeks while the transmission learned how we drive and everything would return to normal. Currently have returned the Expedition to the dealer as this is a serious safety issue. Hard shifting or even jumping a gear with a jolt isn't going be a danger, but losing power and control of the Expedition could have caused an accident and possible injury to us and others.

- Ellisville, MO, USA

The first incident I was travelling on the highway at approx 60-70 mph and attempting to overtake a slower car by switching lanes. As I changed lanes and hit the gas, my Expedition became stuck between gears and lost power until I let off the accelerator and the rpm's came down. This happened on several occasions with similar circumstances. The other times it's been stuck between gears are typically when I am turning left. The loss of power and basically being in neutral while on the highway or turning left is a specific safety hazard that needs prompt attention. I am dropping it off at the dealership tomorrow and I'm sure they will be "unable to recreate the problem" and I'll have to wait until the recall for it to be fixed.

- Pittsburgh, PA, USA

The ecoboost 3.5 engine has a common issue with the cam phasers. My vehicle has had oil changes done, every 9,000 miles and now needs the cam phasers to be replaces. It has 83,000 miles. I believe this is a known defect that Ford is trying to remedy with customer satisfaction campaigns, rather than a recall. Had the 21b10 tsb performed and which is a requirement and the car shudders and the transmission shifts poorly. Also, the driver's side seat best will not retract fully.

- Katy, TX, USA

My vehicle started jumping gears. It felt like I was manually changed gear.

- West Memphis , AR, USA

-??Vechicle is a lemon car by definition and needs to be replaced due to safety issues and the amount of calls in the short duration I have had it in my position -??My family and I have been leveraging other family vechicle along side putting the car dormant as much as we can to avoid further mechanical issues which is not acceptable -??The request to ask for 4 to 6 weeks on a car repair without loaner is unacceptable as the loan payments are still due by me to the lender and are unable to utilize the car in any capacity -??The issue has been open for about 10 months since reporting with NO resolution - unacceptable -??Dealership purposely delayed and provided incorrect information and allowed the warranty period to expire as it would provide revenue of service to the business (recalls are free) Please see the attachment for a detailed timeline and supporting documents

- Houston, TX, USA

Ford is aware of a design defect that causes the vct system to wear out within a short amount of time in brand new Expedition. When the vct system wears out, the vehicle immediately transitions into "limp mode", which causes the vehicle to immediately (unsafely) decelerate to a speed of 15mph (or less on hills), creating dangerous situations, particularly on highways and when towing. We purchased our Expedition in March 2019, brand new. We purchased the vehicle with the heavy duty tow package, which provides towing up to 9,300lbs. Within a few months, the vehicle began making a loud rattle at start up, lasting a few seconds. We diligently serviced the vehicle only at Ford dealerships, who routinely said the rattle was "fine" or "within spec." On 9/1/2020, while towing our airstream trailer (~7,000 lbs) on interstate highway 86 through windsor, NY, the vehicle threw on the "wrench light" and rapidly decelerated from 55mph to 10mph. We were at the bottom of a long incline, in moderately heavy traffic (65mph). There was an insufficient shoulder to stop with our trailer, so we very slowly crept for miles to the nearest exit. The closest Ford dealerships refused to look at it. It was eventually towed to oneonta Ford. Despite knowing of tsb 20-2315 (and its predecessors), Ford claimed that the vehicle was "fine" and likely just suffered a bad oil change. After spending 12 days with our vehicle, they returned it, performing only an oil change. The rattle remained and Ford claimed there was nothing they could do. On 10/9/2020, the very next time we attempted to tow, on county highway 2, the vehicle again, abruptly went from 55 to10mph on a long, slow incline in moderate traffic. We turned around (with the trailer) on a 2 lane road. The vehicle was towed back to Ford, who reluctantly (after weeks) replaced the vct system per tsb 20-2315.

- Andes, NY, USA

While traveling with family approximately 80 miles from our home vehicle lost engine power and dropped from 75 to about 55, Expedition then started to have trouble shifting and could not pass 60 mph. We were traveling uphill on freeway and had drive mode in eco once we started having issues wrench check engine light and the display notified me that drive mode unavailable. Once we pulled off the freeway transmission had trouble switching from 3rd to about 5th, I was able to shift gears by releasing gas pedal and pressing gas pedal again. Was able to get SUV back home following day all lights were clear but still took it into dealership, the dealership is still trouble shooting issue but this seems to be the second SUV to do have this kind of problem.

- San Diego, CA, USA

Followed semi into dealer service parking lot. Semi turned left so moved forward to join line of cars into service bay. While coming to stop, semi on left backed up and coming right for me. At my stopping, auto engine shut off turned off engine as was trying to shift to reverse. By time engine turned back on, acknowledged reverse, engaged reverse, responded to accelerator being pushed, gear engaged, the truck was about to hit me as driver did not see me. Luckily driver noticed and slammed on brakes. By this time, vehicle was still trying to move so if truck did not stop, I would have been hit. Auto stop of engine is a dangerous feature. While may work at a traffic light, in a situation requiring quick response, too many steps to turn vehicle on and engage a change of direction. Ford has a feature to turn off manually, but should be allowed to turn off all the time. If vehicle shuts down in emergency situation as this, a person could be killed. This event was viewed by several people and all I could say was could not move as vehicle did not respond quickly enough. Emissions are not more important to people's lives and this feature needs to be removed or allowed to be overridden.

- Powell, OH, USA