The first incident I was travelling on the highway at approx 60-70 mph and attempting to overtake a slower car by switching lanes. As I changed lanes and hit the gas, my Expedition became stuck between gears and lost power until I let off the accelerator and the rpm's came down. This happened on several occasions with similar circumstances. The other times it's been stuck between gears are typically when I am turning left. The loss of power and basically being in neutral while on the highway or turning left is a specific safety hazard that needs prompt attention. I am dropping it off at the dealership tomorrow and I'm sure they will be "unable to recreate the problem" and I'll have to wait until the recall for it to be fixed.

- Pittsburgh, PA, USA

The ecoboost 3.5 engine has a common issue with the cam phasers. My vehicle has had oil changes done, every 9,000 miles and now needs the cam phasers to be replaces. It has 83,000 miles. I believe this is a known defect that Ford is trying to remedy with customer satisfaction campaigns, rather than a recall. Had the 21b10 tsb performed and which is a requirement and the car shudders and the transmission shifts poorly. Also, the driver's side seat best will not retract fully.

- Katy, TX, USA

My vehicle started jumping gears. It felt like I was manually changed gear.

- West Memphis , AR, USA

-??Vechicle is a lemon car by definition and needs to be replaced due to safety issues and the amount of calls in the short duration I have had it in my position -??My family and I have been leveraging other family vechicle along side putting the car dormant as much as we can to avoid further mechanical issues which is not acceptable -??The request to ask for 4 to 6 weeks on a car repair without loaner is unacceptable as the loan payments are still due by me to the lender and are unable to utilize the car in any capacity -??The issue has been open for about 10 months since reporting with NO resolution - unacceptable -??Dealership purposely delayed and provided incorrect information and allowed the warranty period to expire as it would provide revenue of service to the business (recalls are free) Please see the attachment for a detailed timeline and supporting documents

- Houston, TX, USA

Ford is aware of a design defect that causes the vct system to wear out within a short amount of time in brand new Expedition. When the vct system wears out, the vehicle immediately transitions into "limp mode", which causes the vehicle to immediately (unsafely) decelerate to a speed of 15mph (or less on hills), creating dangerous situations, particularly on highways and when towing. We purchased our Expedition in March 2019, brand new. We purchased the vehicle with the heavy duty tow package, which provides towing up to 9,300lbs. Within a few months, the vehicle began making a loud rattle at start up, lasting a few seconds. We diligently serviced the vehicle only at Ford dealerships, who routinely said the rattle was "fine" or "within spec." On 9/1/2020, while towing our airstream trailer (~7,000 lbs) on interstate highway 86 through windsor, NY, the vehicle threw on the "wrench light" and rapidly decelerated from 55mph to 10mph. We were at the bottom of a long incline, in moderately heavy traffic (65mph). There was an insufficient shoulder to stop with our trailer, so we very slowly crept for miles to the nearest exit. The closest Ford dealerships refused to look at it. It was eventually towed to oneonta Ford. Despite knowing of tsb 20-2315 (and its predecessors), Ford claimed that the vehicle was "fine" and likely just suffered a bad oil change. After spending 12 days with our vehicle, they returned it, performing only an oil change. The rattle remained and Ford claimed there was nothing they could do. On 10/9/2020, the very next time we attempted to tow, on county highway 2, the vehicle again, abruptly went from 55 to10mph on a long, slow incline in moderate traffic. We turned around (with the trailer) on a 2 lane road. The vehicle was towed back to Ford, who reluctantly (after weeks) replaced the vct system per tsb 20-2315.

- Andes, NY, USA

While traveling with family approximately 80 miles from our home vehicle lost engine power and dropped from 75 to about 55, Expedition then started to have trouble shifting and could not pass 60 mph. We were traveling uphill on freeway and had drive mode in eco once we started having issues wrench check engine light and the display notified me that drive mode unavailable. Once we pulled off the freeway transmission had trouble switching from 3rd to about 5th, I was able to shift gears by releasing gas pedal and pressing gas pedal again. Was able to get SUV back home following day all lights were clear but still took it into dealership, the dealership is still trouble shooting issue but this seems to be the second SUV to do have this kind of problem.

- San Diego, CA, USA

Followed semi into dealer service parking lot. Semi turned left so moved forward to join line of cars into service bay. While coming to stop, semi on left backed up and coming right for me. At my stopping, auto engine shut off turned off engine as was trying to shift to reverse. By time engine turned back on, acknowledged reverse, engaged reverse, responded to accelerator being pushed, gear engaged, the truck was about to hit me as driver did not see me. Luckily driver noticed and slammed on brakes. By this time, vehicle was still trying to move so if truck did not stop, I would have been hit. Auto stop of engine is a dangerous feature. While may work at a traffic light, in a situation requiring quick response, too many steps to turn vehicle on and engage a change of direction. Ford has a feature to turn off manually, but should be allowed to turn off all the time. If vehicle shuts down in emergency situation as this, a person could be killed. This event was viewed by several people and all I could say was could not move as vehicle did not respond quickly enough. Emissions are not more important to people's lives and this feature needs to be removed or allowed to be overridden.

- Powell, OH, USA

2019 Expedition 10 speed transmission locked up after 2 hours of "free wheeling" behind my motorhome. While approaching (no turning yet) to parking area about 3 to 5 mph suddently car just locked rear wheels up. When car was started up there were grinding sound coming out of transmission. Since unable to unlock or "free" the transmission car was sent to local dealership more than 400 miles from home. Ford dealer installed a new 10-speed transmission. Week later I attempted to pick up the car, but after an hour of driving light color smoke came behind the vehicle. Car was hauled back to same dealership for furter service. No real reason given why all these happened.... do I have a "lemon", vehicle has only about 8000 miles.

- Royston, GA, USA

My wife and I were making a left turn at an intersection when the vehicle stalled in the intersection while making the turn. An alert appeared on the dashboard "anti-collision alert" flashed on the dash and disappeared. Then another message appeared "drive mode not available". an orange wrench indicator light lit at the bottom of dashboard next to the odometer. The vehicle was not shifting correctly and as we drove further, the car shifted through the gears slowly and slowly and gradually. We drove the vehicle straight to the bell Ford dealership in phoenix. We dropped the vehicle off at the dealership. The dealership service department called me the next day and said they could not find anything wrong with the vehicle. I had described what happened to us, but they said nothing was recorded in the vehicle diagnostic system or black box. We have had the vehicle at the dealership for over 3 weeks now and they have had their mechanic driving the vehicle and said they are unable to replicate the issue. We do not feel safe in the vehicle now. We are not sure what to do now as the dealership says it is not eligible under the lemon law for a buyback.

- Phoenix, AZ, USA