The car-€™s touchscreen and buttons on dash and steering wheel stop working sporadically. You can-€™t control the volume of the radio, hang up/answer calls, control the air conditioning, GPS is wrong on the map, etc. Sometimes the screen is completely blank and/or unresponsive. It is very dangerous as well when the back up sensors and camera don-€™t work.

- Austin, TX, USA

The main interface screen for GPS, Radio, Bluetooth (hands free phone operation), backup camera, and other vehicle settings, is malfunctioning and frequently non-responsive. This is tied to a faulty ACCESSORY PROTOCOL INTERFACE MODULE (APIM), also known as the SYNC 3 Module. Research on the issue shows this is a common issue with Ford Vehicles. The fixes reported in TSB 20-2255 05 August 2020 have been completed, the issues are persisting. The failure of this item creates safety issues with operating the vehicle. Similar issues have been reported in 11321932, 11300724, 11052887.

- Tampa, FL, USA

Ford is aware of a design defect that causes the vct system to wear out within a short amount of time in brand new Expedition. When the vct system wears out, the vehicle immediately transitions into "limp mode", which causes the vehicle to immediately (unsafely) decelerate to a speed of 15mph (or less on hills), creating dangerous situations, particularly on highways and when towing. We purchased our Expedition in March 2019, brand new. We purchased the vehicle with the heavy duty tow package, which provides towing up to 9,300lbs. Within a few months, the vehicle began making a loud rattle at start up, lasting a few seconds. We diligently serviced the vehicle only at Ford dealerships, who routinely said the rattle was "fine" or "within spec." On 9/1/2020, while towing our airstream trailer (~7,000 lbs) on interstate highway 86 through windsor, NY, the vehicle threw on the "wrench light" and rapidly decelerated from 55mph to 10mph. We were at the bottom of a long incline, in moderately heavy traffic (65mph). There was an insufficient shoulder to stop with our trailer, so we very slowly crept for miles to the nearest exit. The closest Ford dealerships refused to look at it. It was eventually towed to oneonta Ford. Despite knowing of tsb 20-2315 (and its predecessors), Ford claimed that the vehicle was "fine" and likely just suffered a bad oil change. After spending 12 days with our vehicle, they returned it, performing only an oil change. The rattle remained and Ford claimed there was nothing they could do. On 10/9/2020, the very next time we attempted to tow, on county highway 2, the vehicle again, abruptly went from 55 to10mph on a long, slow incline in moderate traffic. We turned around (with the trailer) on a 2 lane road. The vehicle was towed back to Ford, who reluctantly (after weeks) replaced the vct system per tsb 20-2315.

- Andes, NY, USA

Caught fire after using factory installed remote starter. A few days prior to the fire, the cruise control stopped working, after the cruise control stopped working, we received two warning lights on the dash display, service advance trac and hill decent control fault. I took photos of the dash warning and attempted to schedule a service appointment with the dealership, however the fire occurred before we could get it serviced. Ford sent their fire investigators to inspect vehicle, but we never received any explanation for the cause of the fire or a copy of their findings. The fire not only destroyed the Expedition, but also caught our attached garage on fire, which caused us to also loose another vehicle along with the majority of our house hold contents. This fire occurred on an early morning while most of our family was sleeping. We could have been killed! in addition to the photos attached, I also took a brief video of the fire as the fire department was arriving on scene.

- New Albany, OH, USA