10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 4,970 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My Expedition Windshield fluid leaks into my front passenger floor rug. Safety issue can-??t clean windshield without fluid in the tank as it is leaking into front passenger floor rug.
- Miami, FL, USA
In the past year, the horn has gone off several times when car was locked and no one in it. Recently the horn stopped working with the key fob when locking the car and then this past week the horn has completely stopped working. This has been a faulty horn from the beginning and after doing a bit of research I see that others have had the same issue. This can become a safety issue as I realized it when someone cut in front of me and the horn did not work.
- Hertford, NC, USA
When the vehicle has the auto start-stop activated it will randomly kill the engine entirely when you go to drive forward from an auto start-stop stop. You then need to put the vehicle in park and restart the engine. I've taken this into the dealership twice now for this issue, as the first time they tried to fix it with a new battery, which did not fix the issue. It's currently at Ford Service being inspected again. This is unsafe as drivers behind you would be expecting you to move forward when traffic signals allow, and after they see your rear brake lights go off when you try to accelerate.
- Brownsburg, IN, USA
The chrome interior trim on the center console (around the drink holder and shifter, as well as the smaller compartments) in the limited edition is defective and edges are lifting to the point that razor sharp edges are exposed and have cut open my hands, as well as the hands of my children. I asked them to replace it under my warranty and they declined. This part is defective and there are reports of others experiencing this online. The material used seems to be lifting and is not adhering properly. The part started lifting around 36,000 miles and continues to lift. The edge, again, is extremely sharp. WE have continually cut ourselves just reaching to grab a drink.
- Nashville, TN, USA
While driving down the road, my vehicle suddenly drops from a higher gear down to 2nd. When this happens, the RPMs jump very high and the engine revs very high. While this is happening, I have no control and I can't use the gas pedal and am losing speed. The vehicle seems to be stalling. There are two messages that flash on the screen. "Shift system fault" and "see Manual". Neither are in the manual. I have taken it to Ford and after a day, they said nothing is wrong and collect almost $200. I took it in before my 75,000-mile transmission warranty was out. They said they have never heard of such a problem. I have now research it have found many people with the same on expeditionforum.com. It happens on a daily basis now and it's my only car and my learner car for my 15 year old. It WILL cause an accident. I did finally get it on videa and will make another attempt with FORD next week.
- Ferris, TX, USA
The Sync 3 System (APIM module) is faulty. Causing phone to connect/disconnect constantly, radio controls are delayed for 30 sec pauses or greater, changing from radio to climate will superimpose both categories on top of one another. Navigation sometimes just loads and loads and never comes on. The steering wheel controls create an even longer delay. I went to my local Ford dealer and had a master reset done which did not change the issues and was told that one or both of the modules is not working right "Malfunctioning " Latest updates to both the Sync and Navigation were preformed after the factory reset with no improvement to the system. With new state laws requiring hands free phone usage having the phone connect/disconnect constantly poses a very large safety problem. Also not being able to rely on the system to preform basic functions in a reasonable period of time causes your eyes to leave the road unnecessarily while driving.
- Mcgaheysville , VA, USA
Vehicle was placed in park, shut off, and exited. Vehicle was parked on a hill. Several minutes later vehicle started rolling down a hill; narrowly missing a young girl. Vehicle came to rest on its own without sustaining damage. Vehicle should not have been able to move while in park and shut off.
- Spearfish, SD, USA
At approximately 13K miles began experiencing a stuttering or unsteady acceleration through 3rd, 4th, and 5th gears. Dealer performed a factory reset on vehicle cpu and advised 2K miles of learning were required. Now at 19K miles, unsteady acceleration through same gears is accompanied by a vibration and grumbling noise. This noise has become steadily more pronounced and the unsteady acceleration is worse.
- Plattsmouth, NE, USA
Caught fire after using factory installed remote starter. A few days prior to the fire, the cruise control stopped working, after the cruise control stopped working, we received two warning lights on the dash display, service advance trac and hill decent control fault. I took photos of the dash warning and attempted to schedule a service appointment with the dealership, however the fire occurred before we could get it serviced. Ford sent their fire investigators to inspect vehicle, but we never received any explanation for the cause of the fire or a copy of their findings. The fire not only destroyed the Expedition, but also caught our attached garage on fire, which caused us to also loose another vehicle along with the majority of our house hold contents. This fire occurred on an early morning while most of our family was sleeping. We could have been killed! in addition to the photos attached, I also took a brief video of the fire as the fire department was arriving on scene.
- New Albany, OH, USA
This model of Ford Expedition advertises that infant car seats, convertible car seats, booster seats, and high back booster seats could be accommodated in 4 of their seats. However, the third row has automatic seat folding and headrest folding features which make it impossible to remove the third row headrests. When placing a high back booster seat in one of the third rows, the seat does not sit flush in accordance with the car seat instructions because the headrest is not flush with the seat. Since you cannot remove the headrest, there is no possible way to safely install this particular type of car seat. In my conversation with Ford they are now aware of the problem, but are unwilling to make any changes or purchase the car back. I purchased the car 3 months ago in anticipation of having a 3rd child. It is required that I put a high back booster seat safely in the 3rd row to accommodate my children, yet I cannot do that safely. I am taking the car with the seat to the police station tomorrow to see if they can put in writing that there is no way to safely install the seat.
- Bedford, NH, USA
Trailer brakes do not work below 11 mph. Manual states braking force is reduced. Tests by owner and dealer on 3 different trailers and an emulator show that trailer brakes are effectively disabled below 11 mph. This is a massive safety issue. We narrowly avoided an accident driving drown a gravel road, could not stop, trailer pushed us until trailer brakes were manually engaged. Ford Corp stated to dealership that this is "normal for this vehicle". see attached image.
- Placerville, CA, USA
My wife and I were making a left turn at an intersection when the vehicle stalled in the intersection while making the turn. An alert appeared on the dashboard "anti-collision alert" flashed on the dash and disappeared. Then another message appeared "drive mode not available". an orange wrench indicator light lit at the bottom of dashboard next to the odometer. The vehicle was not shifting correctly and as we drove further, the car shifted through the gears slowly and slowly and gradually. We drove the vehicle straight to the bell Ford dealership in phoenix. We dropped the vehicle off at the dealership. The dealership service department called me the next day and said they could not find anything wrong with the vehicle. I had described what happened to us, but they said nothing was recorded in the vehicle diagnostic system or black box. We have had the vehicle at the dealership for over 3 weeks now and they have had their mechanic driving the vehicle and said they are unable to replicate the issue. We do not feel safe in the vehicle now. We are not sure what to do now as the dealership says it is not eligible under the lemon law for a buyback.
- Phoenix, AZ, USA
- Otsego, MN, USA