The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back of the head of the passenger, possibly resulting in a life-threatening injury during an accident The information screenshot of vehicle in the front, which displays all of the apps, air, music, sometimes randomly is blank, black screen with no power

- Cave Creek, AZ, USA

The 2nd row Captain's chair track became broken and the seat is stuck on the track, in the forward most position. The seats can lift off the track to allow passengers to easily access the 3rd row. The seat, if the button is pushed, becomes stuck forward and needs to be manually released. Malloy Ford of Winchester VA is the dealership that has looked at this defect and determined it to be a warrantied repair. They will not comment on my safety concerns. I have reached out to Ford Motor Co with the same, silent response about safety. Parts are unavailable, according to them.

- Winchester, VA, USA