The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back of the head of the passenger, possibly resulting in a life-threatening injury during an accident The information screenshot of vehicle in the front, which displays all of the apps, air, music, sometimes randomly is blank, black screen with no power

- Cave Creek, AZ, USA

The contact owns a 2020 Ford Expedition. The contact stated while driving 45 MPH, the vehicle inadvertently lost motive power and stalled, but independently regained motive power. The vehicle was taken to the dealer several times however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 86,000.

- West Point, KY, USA

The contact owns a 2020 Ford Expedition. The contact stated that while driving in the rain at 50 MPH, a vehicle hydroplaned and crashed into both the contact's vehicle and another vehicle. The contact stated that air bags did not deploy, the seat belts did not lock and no warning lights appeared upon impact. The contact and her daughter both sustained a headache and other aches to their neck and shoulders. A police report was filed. Despite the failure, the contact managed to drive the vehicle back home despite front end damage to the vehicle. The dealer and the manufacturer were both notified of the failure and both referred her to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 53,000.

- Quitman, AR, USA

The contact owns a 2020 Ford Expedition. The contact stated while driving at 10-20 MPH a week after purchasing the vehicle brand new, the vehicle started jerking. There was no warning light illuminated. The contact continued driving. However, the failure recurred while driving the entire day. The dealer was notified of the failure and informed the contact that the failure was normal as she had just started driving vehicle. The failure persisted. The vehicle was taken to the dealer twice where it was diagnosed that no issues were found. Additionally, the contact stated that there was steam coming through the AC vents. The contact also stated that the check engine warning light illuminated, indicating that the catalytic converter was damaged. The vehicle was taken to the dealer where it was diagnosed that the battery needed to be replaced. However, after the battery replacement, the vehicle shut off while driving and coming to a complete stop. The contact was able to restart the vehicle. However, the failure reoccurred while driving in the highway. The contact was able to restart the vehicle and veered to the side of the road. The vehicle was taken to the dealer where it was diagnosed that the vehicle was lacking unknown computer chips. Additionally, the dealer diagnosed that the transmission, the AC coil and the catalytic converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was unknown.

- San Antonio, TX, USA

The Car ELECTRIC 120V 150Watt connector is failing to hold into any plug into the socket thus falling or pulling halfway out and creating a dangerous situation to our children sitting on the back. In trying to plug back in one of our children got an electrical shock. On another instance the electrical plug came halfway out and made contact with some metal and an electrical arc was created and started a small fire with our children sitting on the back. The circuit braker did NOT pop or quit working so we had to dry stop in the middle of traffic to prevent fire from spreading. We took the car to a Ford dealership to be repaired and they dismiss us till I show them our other 2021 F350 same electrical plug exactly the same and how tight it holds the electrical plug! Not till then the Service advisor told us "Yes it needs to be change" we have been waiting for this to happen over 6 months now without resolution.

- Ashburn, VA, USA

At 1000K miles the electrical panels on the car lit up like a christmas tree. When it was pulled over and placed into park, it jumped. We called the dealer to be told it was a glitch and would work itself out. The next time, we took pictures and they misdiagnosed it twice. The third time, they saw it and did a bandaid repair and now say they have to dissamble and rebuild the car's electrical system, including dropping fuel tanks and other major components to get there. They are evaluating whether or not they "buy back" the car and we take a large depreciation hit and the months it took to repair it. It was 1000 miles when it happened and they should have offered a full refund. Now we have a car of questionalbe integrity, they did not let us know how bad the problem was at the bandaid repair stage, and now want to charge us for a factor defect. This is after we bought a truck that developed the Ford "death wobble" and returned the vehicle at a loss. We had a Suburban for 20 years and no issues. Ford, while facing multiple lawsuits on many cars, will not own up to factory mistakes. 3 misdiagnosis and then a bandaid fix without accountability of how extensive the problem was with the vehicle. Ford corporate did not ask for pictures and refused to give us email address contact information for the legal department. Ridiculou

- Anchorage, AK, USA