My car has a very scary safety recall. The important notice that I received states that Ford Motor Company has authorized your dealer to provide you with vehicle pickup and delivery, a rental vehicle or other alternate transportation all for FREE. I live in a very large city and can't find one dealership that says they buy into this free service. Not even the dealership where I purchased the vehicle. I do not have transportation to drop my vehicle and need this free service that is offered. I have contacted FORD with no response or help in finding a dealership that complies with their offer.

- Harrisburg, NC, USA

on 5/20/2022 I contacted my local dealership regarding recall 22V250 to discuss getting this issue repaired. I was scheduled an appointment on 6/16/2022 at 7:40 a.m. On 6/15/2022 I was told by the dealership that they were not going to repair my vehicle because I was not having any issues with it and I had to wait until there was a problem. When I made the appointment on 5/20/22 I was told that they would be able to repair it even if it was not broken and they would get the part ordered. I was told yesterday by the service manager that they had three parts in but they belonged to someone else and that since mine was not broken they could not fix it.

- Texarkana, AR, USA