My car has a very scary safety recall. The important notice that I received states that Ford Motor Company has authorized your dealer to provide you with vehicle pickup and delivery, a rental vehicle or other alternate transportation all for FREE. I live in a very large city and can't find one dealership that says they buy into this free service. Not even the dealership where I purchased the vehicle. I do not have transportation to drop my vehicle and need this free service that is offered. I have contacted FORD with no response or help in finding a dealership that complies with their offer.

- Harrisburg, NC, USA

Rented the vehicle from Action Car Rental in Orlando FL. on Nov 7, 2022. The following evening we noticed some drips coming from the reading light assembly on the roof between the driver and passenger seats (there is no sunroof). We contacted the facility and left messages - no return calls - we contacted the parent company NU Car Rental and did not get anyone on the phone after calling back multiple times. There was a hurricane/tropical storm approaching between 11/9 am-11/10 am and when I finally got ahold of someone during the storm shutdowns; I then notified them of the water intrusion. They said I can return the vehicle to the security guard after the storm passes but cannot guarantee they will have a replacement car for me and to rent elsewhere if I had to. They would note the account for a refund. I was on vacation in Orlando until 11/14, therefore I had to get another rental elsewhere. The afternoon of 11/10 when my husband got into the car with my son they realized tons of water was on the front floorboards. The night before and when we returned the car we got in the SUV to drive we heard water swishing in the body of the car (this was after the storm - we didn't drive during the hurricane alerts). Upon acceleration the water swished from the front to back and could be heard on both sides of the car then deceleration the reverse; water swished from the back to front. When we returned the car to the security guard around 5:55a he said it would be inspected by Mike the manager. The manager did not inspect the car until it was marked as returned at 6:20a. He stated on the notes the car was in good condition and listed incorrect mileage driven. Numerous attempts were made to get a refund due to the issues and safety concerns - failed attempts until I got an investigative reporter involved. Then my CC reversed their denial of the dispute and rtnd the money. But we discovered the car had a major accident in Canada and also had multiple recalls open.

- Manhattan, KS, USA

The contact owns a 2021 Ford Expedition. The contact stated while driving 70 MPH, the vehicle decelerated without warning. The vehicle was taken to the dealer but no cause for the failure was found. The contact stated that the failure persisted. The manufacturer was contacted but offered no assistance. The contact was referred to the NHTSA Hotline for assistance to file a complaint. The failure mileage was 21,000.

- Dacula, GA, USA

Issues started after the under the hood fire recall. When driving the vehicle the car will shut down and throw all lights on the dash. This vehicle has been in the shop for repairs, but not fixed. This is a safety issue due to the fact the the vehicle will shut down while driving leaving you stranded when it happens.

- Fayetteville , NC, USA

We have a 2021 Platinum Expedition that we purchased new in January of 2022. Our vehicle has had electrical/computer issues from the time of purchase. The lane keep assist did not work until the vehicle was updated or reset. The windshield wiper sensor has been replaced twice but continues to not alert me when the fluid is getting low. I am alerted of low fluid the second I am completely out of windshield washer fluid. The tpms has been a problem from time of purchase. My tire pressure display is accurate but cannot alert me when the tire pressure is low. These issues are -€œfixed-€ at the dealerships but begin to fail once I have my car back. The infotainment screen is also glitchy and gets stuck from time to time. I have to turn the vehicle off a few times and then I can begin navigating again without disruption. We bought this vehicle with an intent to tow our travel trailer. Our expy is rated to tow up to 9300 lbs. Our trailer was under 7 fully loaded. We went on one trip about 2 hours away and that was our last. We sold our trailer due to how badly our vehicle towed. My husband white knuckled the steering wheel the entire drive there and back. Our vehicle felt as if it was not in control at all. I decided to tow my brothers travel trailer that was around 4,000 pounds and our vehicle failed once again at towing safely. Our vehicle was swaying and completely unstable for the brief ride we took on the tollway going 60-65 mph. I have been dealing with Ford corporation for 8 months now. I am completely exhausted from being told to go back and forth to dealerships to get these issues addressed. Ford does not take these complaints seriously at all. I was actually told that it is not the vehicles fault for towing poorly. We must not of towed a compatible trailer! Dealerships will intentionally not document service appts or delete them to prevent you from qualifying for lemon law. Ford did nothing when we told them our sunroof was leaking within 24 hrs of owning.

- Algonquin, IL, USA

Unknown

- San Antonio , TX, USA

The contact owns a 2021 Ford Expedition. The contact stated that while operating the vehicle the parking brake limited-service message was displayed. Additionally, while driving at various speeds, the vehicle experienced a sudden reduction of speed and would not properly accelerate while depressing the accelerator pedal. The cause of the failure was not determined. The local dealer was contacted regarding the failure. The manufacturer was not notified of the failure. The failure mileage was 100.

- Monroe, NY, USA

Recall

- Auburn , ME, USA

I received notice through carfax of a recall due to fire hazard. Numerous attempts at getting more information through ford has resulted in little more than referral to a local dealer. The dealer has no loaners available at this time. I Am forced to park in my driveway surrounded by trees as there is no place near me to park that avoids other structures In a chat with ford today I was told a potential temporary solution was to disconnect the battery. When I called the local dealer again and requested a quick disconnect be installed they said they don-€™t /won-€™t do that. So I am back to square one. A new expensive suv which may burn down my house and no clear solution. If I were to install a quick disconnect on my own I was told it had to be done with a ford service (why if I am paying out of pocket for it). This is potentially dangerous situation and left hanging on my own Feel like how pinto owners must have felt

- Fennville, MI, USA