Upon starting vehicle, loud pop sound and then excruciatingly painful white noise throughout the sound system. No controls will work to turn audio down. Upon shutting vehicle off, painful white noise continued for another 10sec or more. Waited a few minutes tried again, same thing happened with sound. Unable to drive vehicle with sound this loud. Tried 5x to shut off vehicle and restart, white noise continued. Hours later, ears are still ringing the noise was so loud. No controls on the touch screen would work and even shutting off car, disconnecting all phones excruciating white noise continues.

- Davidsonville, MD, USA

Bought car new last year. Current 15,000 miles. On Saturday, September 2, I turned the ignition off and then opened the drivers door. Suddenly there was a horrendous loud static noise coming from I assume the radio speakers. It was deafening, and lasted about 3 seconds. I have read about other Ford trucks having this problem, but it is the first time for me. I will take it to my Ford dealer tomorrow morning. Apparently there is a quick program update to correct the issue. If this happened while I was driving, it may have caused an accident.

- Collierville, TN, USA

On start-up, vehicle had an ear-piercing noise coming through all speakers. All of the dashboard screens were black, buttons were not responsive, but the vehicle would still move. Even after getting the vehicle to turn off, the sound persisted. I had to manually disconnect the battery to get it to stop. I have video of the incident if helpful. Ford service had no idea how to handle.

- Roswell, GA, USA