The contact owns a 2022 Ford Expedition. The contact stated that while driving at approximately 45 MPH, a vehicle that was making a U-turn crashed into the rear passenger side door and that after the impact, all of the air bags failed to deploy. The contact's son, who was seated in the front passenger seat, had his seatbelt retractor failed to lock as a result he lunged forward from the impact and causing him to hit his chest against the instrument panel. Additionally, the contact stated that her other son was seated in the rear passenger seat and that after the impact, his seat belt was unlatched inadvertently and hit the window. No warning lights were illuminated. A police report was filed. The contact stated that her son, who was seated in the front passenger seat required medical attention and was taken to the hospital for a CT of his sternum and that all other passengers had whiplash. The vehicle has not been diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 94,000.

- Gilbert, AZ, USA