10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 61,687 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Noticed that the recliner handle was bent on the drivers side. The next time I went to recline the seat the handle broke off at the rivet point. Common problem according to the dealer. The part can only be bought from Ford and the cost is $100. There was a service bulletin for this problem for a later year Explorer. Dealer said the new part is more heavy duty and made to replace the stock version that was light duty. No recall was issued and they have stopped making the part.
- San Jose, CA, USA
Drivers side seat belt receiver does not clasp seat belt. We are taking the vehicle to a local shop to replace the receiver at $100 for the part plus labor. A seat belt receiver should be built to last normal driving conditions. This vehicle has not been in any kind of accident. The driver's side seat collapsed in the recline position on 8/24/2011, fortunately this occurred when the vehicle was not in motion. The recline mechanism does not work, and the seat does not stay upright. These two items are definitely safety issues.
- Wauna, WA, USA
My wife and I are scared to drive our 96 Explorer once we learned of all the recalls ( rear side glass, bad suspension, exterior lighting, headlights.) just to name a few I know of.
- Indpls., IN, USA
Drivers seatback failure. The drivers seat in our 1996 Ford Explorer collapsed. The upper portion of our seat suddenly flew backwards only stopping when it struck the rear seat. Luckily this failure occurred in our driveway. My wife was hurled backwards her feet flying upwards and striking the underside of the dashboard. Her hands came off the steering wheel and she was left prone staring at the ceiling of the vehicle. This should be a great concern to NHTSA since any driver experiencing such a failure while driving would be in grave danger. After removing the seat and researching issues with Explorer seats I found the 1998 Explorer recall that exactly described our seat failure. The same exact bolt in the 1998 recall was the cause of our seat collapse. I have said bolt ( broken in two pieces)and would greatly appreciate NHTSA examining it to determine whether the failure was due to bad bolts or if the seat design caused the bolt to fail. I have since replaced the bolt with a new bolt and steel spacer (I believe that was the remedy called for in the 1998 recall) if I had not removed the seat the whole process would have taken under 20 minutes and the parts can be had for under $2. please correct me if I'm wrong but doesn't your web seat say that if a safety related repair is necessary the manufacturer will have to pay for said repair. This repair clearly falls into that category. I would hope NHTSA shares my concern and does a through investigation. Thank you, greg campbell
- Humble , TX, USA
The contact owns a 1996 Ford Explorer. While sitting in the driver's seat of the vehicle, the seat spontaneously collapsed backwards. The contact called a dealer and a technician stated that he would have to replace either the recliner bolts or the seat assembly at his expense. The manufacturer stated that there was a recall for the recliner bolts, but his vehicle was not included because it was manufactured at a different plant. The vehicle has not been repaired because it was a recall for the same model. The recall number was unknown. The failure mileage was 130,000.
- Humble, TX, USA
Consumer noticed that driver's seat broke. Dealer fixed it at consumer's expense of $593. On February 19, 2004, the seat broke again. A recall had been issued on similar makes and models. However, this vehicle was not included in the recall due to VIN.
- Helena, AL, USA
Seat back failure drivers bucket seat, bolt fractured, seat back fell to recline, loss of control possible if at driving speed
- Jefferson City, MO, USA
Seat back failure drivers bucket seat, bolt fractured, seat back fell to recline, loss of control possible if at driving speed
- Jefferson City, MO, USA
Front passenger seat does not move.
- Torrance, CA, USA
Driver seat lumbar switch failed.
- Coto De Caza, CA, USA
Seat frame failed.
- Bakersfield, CA, USA
Driver's and passenger's sea rbottoms have missing spring/lumbar pumps located in wrong place under seats/insufficient padding under seats, combination results in disconfort.
- Newport News, VA, USA
- Brush Prairie, WA, USA