10.0
really awful- Crashes / Fires:
- 2 / 2
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 89,976 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
About a mile from an intersection I noticed the check engine light turned on. Approaching the traffic light my brake pedal had lost pressure and went to the floor. I had to pump the brakes to get the vehicle to stop. I noticed some smoke coming from the driver side of the hood but thought it might be from the old pickup truck next to me. The light turned green and the vehicle "sputtered" suffering a loss of horse power but I was able to drive the car about 150 yards and coasted into a gas station where I parked at the far end away from the pumps. At this time I noticed more smoke and flames coming from the driver side of the hood so I went inside to ask for a fire extinguisher but the cashier said he had none. I then asked to him dial 911 because my vehicle was on fire. I went back to my vehicle and removed some paperwork from the seat and waited for help to arrive. I just had the vehicle serviced by covert Ford on March 16, 2011 for the factory recall of the speed control deactivation switch, (brake pressure switch) which is what I believe cause the fire. I believe that when I had to pump my brakes to stop the vehicle the brake fluid was leaking onto the exhaust manifold. According to the fire officials at the scene there was no way to determine the point of origin of the fire but the damaged area is right below the brake master cylinder. (I have pictures and video). Thank god there was no other damage to property or lives. I only had liability coverage so I signed the title over to the tow truck driver and lost my transportation. I bought the vehicle on April 19, 1999, took care of it for almost 12 years without incident and a week after having it serviced for a fire safety issue, it caught fire and burned. I put about 100 miles on it after it was serviced by the dealer before the fire began.
- Round Rock, TX, USA
Ford 1997 Explorer brake line failed. On my car last year and my friends this year. Dangerous.
- Flemington , NJ, USA
My wife was driving our 1997 Ford Explorer when she saw white smoke come from under the hood. She was parked in mcdonald's parking lot. She called me telling me there was smoke coming from under the hood. I asked her if there was liquid running from the car and she said yes. It was clear and on the drives side. The next thing I heard was the truck was on fire. When I got to the body shop to see what the damages were I found the master cylinder completely melted away and the wire harness burnt. The vehicle is a total loss.
- Bonaire, GA, USA
While driving brake failed completely. There was no warning.
- Skokie, IL, USA
Consumer complaining about grinding noise and pulsing at the brake pedal. Dealership said that sensors are defective and needed replacement. Also, dealership added that it's a common problem on the particular model.
- Presque Isle, MI, USA
As brakes were applied vehicle slowed and then pedal went to the floor of vehicle.
- Rochester, NY, USA
Brake pedal goes almost to the floor and is hard. Incidents happened at speeds below ten mph.
- Plainview, NY, USA
- Florence, SC, USA