The contact stated vehicle stalled. Although the engine died it easily restarted. He took the vehicle to a dealer. The dealer discovered the problem was the intake manifold gasket. There was a special service campaign # 01M112 that concerned the intake manifold gasket and the timing chain. However, due to the vehicle's mileage it was not included in the campaign. No repairs have been made.

- Oshkosh, WI, USA

Service bulletin 00M12 from Ford called for replacement of timing chain tensioner. Tensioner was replaced but did not solve problem. Returned to Ford and was confirmed to be coming from tensioner. Was directed by dealer that ther was no other fix for problem but would not cause damage. Was told that if part failed Ford would warranty for 5 yrs or 75,000 miles. Part failed causing timing chain to slip and break, causing #6 cylinder piston to strike valve and put hole in piston. Ford now states that they are not responsable and will provide no relief for repair. Ford dealer advises that should have been covered but Ford makes final decision. Ford's final position is that age/mileage of vehicle problem is now my problem. Vehicle is 1999 Explorer with 60,000 miles which meets both of their cryteria in their service bulletin. Now Ford wants me to pay $4500 for new motor.

- Mosinee, WI, USA