10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
43,254 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #8

Aug 082011

Explorer

  • 100,000 miles
We have a 2000 Ford Explorer bought new from holman Ford. The rear metal brake line that is mounted on the rear axle, connecting both rear brakes failed while driving on rte 42 in New Jersey. The SUV was slowed down by driving on the median strip of the highway. This incident occurred at the height of morning rush hour. Upon inspection of the brake line, it was found that the line "rusted" through, letting brake fluid to rapidly spray out when the brakes were applied. The brake line is mounted to the rear axle by metal clips attached to the rear axle. At the center of the rear axle, the brake line failed, where it is fastened to the clip. The brake line is mounted this way by Ford. After many attempts to buy a new oem brake line from Ford, Ford informed me that the part was discontinued. And for holman Ford, I will never by a car or anything from this dealership!! this is a major safety hazard.

- Turnersville, NJ, USA

problem #7

Aug 262011

Explorer 6-cyl

  • miles
The car was purchased used in March, 2011. The brake problem started a couple of months later but was hardly noticeable and then overnight they were completely worn out. I had them checked at pep boys to verify that they needed replacing and they said yes, immediately. I did not have aaa at the time and could not drive the car the 50 plus miles where I purchased the car, so the repairs were done at my home. I have a copy of the pep boys receipt for the purchase of the brakes, and one brake plate that needed replacing. I also have pictures of how poor the condition of the brakes were in, and I was sold the car this way. Also, the car doors do not lock, and the dealer said they had replaced the driver side door with a new motor for the locks, but the door still does not work. I have receipts for additional parts that pep boys used to fix the passenger, front door.

- West Hills, CA, USA

problem #6

Aug 102010

Explorer

  • 78,000 miles
The contact owns a 2000 Ford Explorer. While driving approximately 15-20 mph he engaged the brakes to avoid hitting the vehicle in front of him and the brake pedal went to the floor. He engaged the brakes a second time and there were no brakes. He shifted into first gear in order to avoid a crash. He stated that using the shifter slowed the vehicle down in time for the other vehicle to move out of the way. The vehicle was taken to a local mechanic and he was advised that the brake line was damaged by rust. The approximate failure and current mileages were 78,000.

- Bel Air , MD, USA

problem #5

Aug 012006

Explorer

  • 60,034 miles
Consumer left front tire blewout and shredded causing consumer to replace tire with spare. The tire blewout prior to the consumer receiving the recall notice. The air bag light and door ajar light illuminated. Left side wheel bearing shot and the right side was going bad. Rear brakes shot.

- Tonawanda, NY, USA

problem #4

Feb 012005

Explorer

  • Automatic transmission
  • 73,000 miles
The consumer stated the cruise control became stuck. Consumer was driving on the freeway and set the cruise control at 75 mph. However, the vehicle kept accelerating although consumer had applied the brakes and the emergency brakes. Vehicle would not slow down. Had to circle the gas station 3 times before the vehicle would stop. Significant damage was done to the braking system. The consumer was injured. The mechanic told the consumer that the brakes caught fire but the fire went out soon after.

- Vista, CA, USA

problem #3

Jul 072005

Explorer 4WD 8-cyl

  • Automatic transmission
  • miles
The consumer owns a 2000 Ford Explorer. The consumer had a brake job done by the dealer and they did not adjust the cables correctly for the emergency brakes. It caused the brakes to become damaged. The dealership insisted that consumer needed to pay all over again. The dealer disconnected the cable a year earlier while performing brake repairs and forgot to reconnect them.

- Leominster, MA, USA

problem #2

Jan 162004

Explorer 4WD 6-cyl

  • Automatic transmission
  • 35,000 miles
My brakes failed at a low rate of speed. I was driving my infant to day care at about 45 miles an hour. A car in front of me made a stop so I hit my brakes to slow down and nothing happened. The Explorer would not slow down. No ABS light, ,no loss of pedal, no vibration, nothing. I pumped the brake pedal and still nothing. I had to go into oncoming traffic and make a very sharp turn onto a side rd to avoid hitting the car in front of me. Because of this I almost hit an on coming car. After a few minutes the brake seemed fine again. I have heard of people having this problem before and to my knowledge, no cause has yet been found. Please look into this.

- Brewster, NY, USA

problem #1

Apr 262003

Explorer

  • Automatic transmission
  • miles
The car while the day before ran fine, began by slipping while in reverse. Would not work in reverse so I immediately returned the car to drive where it would not go smoothly into that gear either. The car will drive in second but with not much power. This is one of many incidents with this vehicle in less than 3 years having also replacing the brakes three times in as many years, twice had to replace the rotors.

- Makawao, HI, USA