The contact owns a 2000 Ford Explorer. The contact stated that upon pulling into a gas station, both white and black colored smoke began to emit from the vehicle without warning. Before the contact could fully react, the vehicle soon caught fire. The contact managed to pull away from the gas pumps as a gas attendant brought out fire extinguishers that they both used to exterminate the fire. The fire department arrived at the scene; however, the contact was unsure if a fire report was filed. The contact suffered minor scrapes and bruises as a result of the fire but did not seek medical attention. The vehicle had yet to be repaired and remained at the gas station. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was approximately 223,000.

- Twining, MI, USA

The contact owns a 2000 Ford Explorer. The contact stated while driving approximately 30 MPH, the vehicle stalled. The contact stated that there were several unknown warning lights illuminated. The contact stated that the failure was intermittent. The contact had not taken the vehicle to the local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 153,000.

- Tucker, GA, USA

The vehicle is subject to sudden unexplained acceleration while both in motion and stationary.

- Alameda, CA, USA

I am deeply disgusted with your service. I had filed a complaint online and on the phone about the vehicle I have specified on this online system. This was done back in 2011 and followed through with the manufacture and the ca state dept. Of investigations with dmv. I had also sent the 20 page or so complaint directly to a ca state senator. I was sold a vehicle with a fire recall still in effect and registered to the auto dealer of auto West group. The vehicle come to find out had well over 15 safety related recalls in its hisotry. For a number of years I have been trying to aquire copies of what I had sent into your department, the ftc, the state of California and the bureau of auto repairs. Now I find that I am being stonewalled and being told things like they no longer have any records of the problems. I never received a replacment vehicle and I was in fact a victim of financial fraud associated with the purchasing of this vehicle. Bank of America and the used vehicle department at the dealer. Since this time the state of California had enacted a few new lemon law protections. I am certain that my paperwork and complaint write-ups assisted in serving the legislation. It couldn't be more apparent that I am being harassed as a whistle blower.. I have received no information or followup letters from any source. All of them are simply trying to pretend I do not exist. Their has been no resolve of this matter.

- Rocklin, CA, USA

Sudden acceleration from stop in parking lot.

- Placentia, CA, USA

I was driving slightly uphill in stop and go traffic, off exit 16 on the palisades parkway, due to a controlled stop set up by police to check inspection and registration. I saw smoke around my vehicle, so I looked at my instrument panel to see if my car was overheating. My instrument panel indicated nothing was wrong. When I looked up, an officer was motioning for me to pull over saying my car was on fire. I quickly pulled over, turned off the car, got in the back seat to get my 1 year old daughter out of her car seat, and exited the vehicle. My wife quickly got out of the passenger seat and exited the vehicle. We were told to get far away. Two police officers tried to put out the fire with extinguishers, but were unable to get the hood open. We were out of the car no more than 5 minutes when it was entirely engulfed in flames. Fire trucks arrived approximately 10 minutes later, by then the car was completely destroyed.

- New York, NY, USA

2000 Ford Explorer went up in flames. Reported it right away to Ford and was given a case number. They told us to take it to a Ford dealer in the area. After months and months and months of getting no response we kept getting the run around then told that it had nothing to do with any defect. We recently got a recall letter from Ford for the exact thing that happened to this car causing it to go on fire and Ford will not respond. They say that the claim has been closed and that the original decision (which we never received) stands and they will not respond to us any longer. How can this be acceptable. See Ford safety recall #05S28 it is exactly what happened to the Explorer.

- Brooklyn, NY, USA

The contact owns a 2000 Ford Explorer. The contact stated that she parked the vehicle and as she proceeded to walk away, the vehicle caught on fire without warning. The contact stated that the fire originated from under the hood. The fire department was called to the scene to extinguish the fire. A fire report was filed and no injuries were reported. The vehicle was destroyed. The manufacturer was not notified of the incident. The VIN was unknown. The failure mileage was 173,000.

- Bridgeport, CT, USA

Vehicle engine compartment firewall wiring harness caught fire and partially melted shorting out electrical system while vehicle was was under steady load (3500 RPM) for less than 5 minutes pulling out a stump. Fire was under hood and was extinguished within seconds with water. Engine runs but dash warning lights periodically appear: Engine, ABS brakes, gas cap, etc.

- Minneapolis, MN, USA