10.0
really awful- Crashes / Fires:
- 12 / 9
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 38,941 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2000 Ford Explorer. For the past two months, the contact has experienced electrical failure with his vehicle. The instrument panel and headlights do not illuminate, the windshield wipers work intermittently, and the battery is always low. The vehicle was taken to the auto garage, but they were unable to diagnose the failure. The vehicle was taken to the dealer on April 8, 2008 and they stated that the headlight and globe wiring were the cause of the failures. The cost of the repair is $800. According to the manufacturer, the dealer informed them that the failure was not under the hood; therefore, they were not responsible. The contact believes that his vehicle is included in NHTSA campaign id number 00V072000 (electrical system:fuses and circuit breakers) and he did not receive a recall notice. The VIN, engine size, and number of cylinders were unknown. The current and failure mileages were 100,000. Updated 05/19/08 updated 05/19/08.
- Sharker Heights , OH, USA
Recall notice from Ford on my cruise control 8 months ago. I got a notice in September of 2007 telling me to get it back to the dealer for a repair. It is now April of 2008 and I just got off the phone with both the local dealer halderman Ford of allentown, pa and the toll free number of Ford for recalls. Both locations tell me that they have no idea of the availability of repair parts. Almost 8 months later"??" and still no parts to repair this. And to think that I should need another vehicle, I will be hard pressed to consider Ford after being treated this way.
- Schnecksville, PA, USA
2000 Ford Explorer with speed control recall. Consumer states that the dealer is stating they do not have the parts. He states that the letter was received 7 months ago.
- Traverse City, MI, USA
2000 Ford Explorer with speed control recall. Consumer states that recall was received in September 2007. He was informed that the parts were not available. Then he was informed that the parts wouldn't be in until after December 2007.
- Houston, TX, USA
I received notification from Ford on a recall for the speed control deactivation switch (scds) in August of 2007. I brought the vehicle to arrington and blount (place of purchase) to address the recall in early November. The switch was removed from the vehicle, the wire to the switch was tied to fixture and I was told to call the dealer to find out when the part will be available for the recall... it has been almost 5 months and several calls to 770-963-1831, always speaking to the service dept and still no part... the reason for this note is last week I called on Monday 3/17/08 and I was told some parts have arrived and I should get there on Tuesday morning 3/18/08 - which I did...only to find out still no available part... karim abdullah.
- Lawrenceville, GA, USA
2000 Ford Explorer with speed control recall. Consumer states that she received her recall in September 2007. She states that the dealer disabled the cruise control. Dealer keeps telling her the parts are not available.
- Bellingham, WA, USA
In January 2008 I took my 2000 Ford Explorer to courtesy Ford, in altoona, pa to have the recall service performed. They did not have the necessary parts, so they ordered them and disconnected my cruise control to make the car safe to drive. On February 26, I called and was told my part had arrived. When I took it in, they discovered that only one of two required parts had arrived, and they could not repair my cruise control. I left on a business trip the following day. I was to return on March 7, 2008 and my girlfriend and three daughters were driving to the airport to pick me up. About 40 or 50 miles into the trip she noticed the car was losing power because it was not pulling up a hill well and the engine began running roughly. She pulled over to the side of the road. At this point, the Explorer had a little bit of smoke coming from under the hood. She turned the car off and waited a moment, then saw the smoke getting worse. She and my daughters got out of the car and she called 911 for help. Other drivers stopped to assist, but while she was on the phone the Explorer broke into flames, starting from under the driver's side. The Explorer and my belongings were destroyed, but luckily everyone got out safely. My daughters said that they could see flaming liquid (melted plastic or brake fluid) dripping onto the ground under the car while it was burning.
- Altoona, PA, USA
Just about a year ago, Ford Corp ordered a recall #05S28 -speed control system modification for my 2000 Ford Explorer. After repeated inquires to my local Ford dealer, the "part" has still not arrived. I called Ford headquarters today, and they said perhaps in June. What can you do to help?
- Mission Viejo, CA, USA
Speed control dis-engaged by pacific Ford, long beach ca, on 09/26/07, due to Ford recall letter Aug 2007. To date (03/03/08), the 05S28 recall has not been replaced. According to the dealership Ford has not filled the replace parts. I have waited an excess of 7 months to have this part replaced. This is unacceptable. Ford needs be better prepared and timely action must occur.
- Long Beach, CA, USA
The contact owns a 2000 Ford Explorer. The contact received a safety recall notice for the vehicle speed control in August of 2007. Since then, he was informed three times that the part for the recall repair would be available the following month. There had been no failure to date. The current mileage was 110,000. Updated 03-18-08
- Colorado Springs, CO, USA
2000 Ford Explorer with speed sensor recall. Consumer states that the dealer keeps telling him that the part is not available. He would like to know if the part could be directly delivered to him and he will put it on himself.
- Salina, KS, USA
This is in regard to a recall # 05S28 by Ford Motor Co. - speed control deactivation switch, risk of underhood fire (2000 Ford Explorer XLT ). on Sep.19,2007 the dealer disconnected the switch and informed me that the new harness will be installed soon, when parts arrive. It's been over four months, the repair has not been completed and now the dealer is telling me that maybe in June 2008. My complaint is that more than reasonable period of time has passed for a simple repair like this. Ford is not following through with the completion with the recall. The lack of speed control is very inconvenient for me during my frequent freeway trips. The dealer offered me reconnecting the switch if I signed the waiver of liability. I?M not going to sign such a waiver but I will reconnect the faulty switch and in case of fire I will take a legal action against Ford for damages. I'm also sending a similar letter to the dealership and Ford customer service.
- Maple Valley, WA, USA
The contact owns a 2000 Ford Explorer. The contact received recall letter number 05S28 in August of 2007. The dealer stated that they did not know when the part would be available, but informed the contact that they would send a post card once it arrived. She stated that she purchased her vehicle to use the cruise control feature and the wait for the repair has exceeded a reasonable length of time. There had been no failure to date. The NHTSA campaign id number was unavailable. The current mileage was 112,000.
- Needham , AL, USA
The contact owns a 2000 Ford Explorer. He received a recall notice for the vehicle speed control (NHTSA campaign id #07V336000) in August of 2007. The dealer disconnected the vehicle speed control because the parts were unavailable however they did not know the parts would be available. As of January 3, 2008, the dealer had not repaired the vehicle. The current mileage was 140,000 and there had been no failure to date. Updated 03-04-08
- New Albany, IN, USA
The contact owns a 2000 Ford Explorer. The contact received a safety recall notice for the vehicle speed control in August of 2007. She notified Ford and they disconnected the switch. She notified Ford again in December of 2007 and was informed that the parts would not be available until April of 2008. There had been no failure to date. The recall number was unknown. The current mileage was 74,889.
- Glendale, AZ, USA
The contact owns a 2000 Ford Explorer. The contact received a recall notice for NHTSA campaign id number 07V336000 (vehicle speed control) in August of 2007. The dealer and manufacturer were unable to determine when the parts would be available. As of December 28, 2007, the dealer had not repaired the vehicle. The contact felt that the wait time was excessive. There had been no failure to date. The current mileage was 161,000. Updated 01/17/08 updated 01/17/08
- Golden, CO, USA
The contact owns a 2000 Ford Explorer. In August of 2007, the contact received a recall notice for NHTSA campaign id number 07V336000 (vehicle speed control). He called the dealer every month since receiving the notice and the parts are still unavailable. The dealer informed him in September that the parts would be available; however, they still had not arrived. The Ford recall number was 05S28. There had been no failure to date. The current mileage was 103,000. Updated 03-05-08
- Tribes Hill, NY, USA
Ford Explorer recall 05S28 has not been completed on my vehicle in a timely manner. I called the dealership on 9/6/2007 and they said they would call back when the service parts were available to perform service. I still have not received a call.
- Indianapolis, IN, USA
Consumer's 2000 Ford Explorer caught fire. Consumer stated he would like reimbursement for personal items which were in the vehicle at the time of the fire. Prior to the fire, the engine would not start. The consumer received a recall notice regarding a potential fire concerning the speed control deactivation switch. The transmission had been replaced a month earlier.
- Alcolu, SC, USA
- Painted Post, NY, USA