10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The Explorer suddenly rolled over, injuring me severly. Moments after the incedent the car burst into flames.
- Riverview, FL, USA
While parking vehicle power steering failed. Dealer determined that serpentine belt had broken.
- Orlando, FL, USA
My name is [xxx] I am the owner of the vehicle mentioned my mother is the first name on the contract. This vehicle has been reported to have a steering and braking problem four times to the dealership where I purchased it and once to another. I have since had an accident in this vehicle due to the problems that this vehicle has. I have for months tried to solve this through the proper channels. This was not resolved and I have documentation to prove so. I have never asked the dealership for anything other than to fix it or replace the vehicle with another one equivalant to this one. They kept letting me leave the service dept thinking it was fixed only to find out that day or a couple of days later after driving it that it was never fixed. I had an accident that never needed to happen and I have been out money out of my own pocket because of this vehicle and it is still under warranty. I need this problem investigated and solved. You may be my last hope before I have to obtain a lawyer for this dealership and Ford..thank you [xxx], [xxx], parrottsville, tn [xxx] [xxx]. parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Parrottsville, TN, USA
My main concern is the inability to steer this vehicle. It wanders all over the road. If you happen to hit a bump ( like a lane reflector) it seems to be out of control momentarily. The vehicle has a distinct shimmy/shake. I have had the vehicle in the dealership at least 5 times(leaving it numerous days/weeks) they do not seem to be able to correct this. Their last suggestion was to file the lemon law. It seems to me that Ford should stand behind their product-but I guess only if forced to by some law. The reason I wanted to file this was to see if other persons were experiencing these same steering issues. I have never felt so unsafe driving a car before this one.
- Miami Beach, FL, USA
2001 Ford Explorer Sport-trac almost flipped over twice for no apparent reason. I was able to somehow re-gain control. We are more than lucky to be alive right now... consumers need to know the truth. We did not!!!
- Columbia, SC, USA
Driver will lose control of the vehicle when making a sharp turn or on wet pavements at various speeds. Dealer has inspected vehicle, and has not been able to correct the problem.
- Topsham, ME, USA
Vibration felt through steering wheel, power steering unit and front end suspension experiencing vibration and noise.
- Naples, FL, USA
- Plano, TX, USA