really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
114,604 miles

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problem #9

Mar 192017


  • 80,000 miles
The contact owns a 2002 Ford Explorer. While the vehicle was parked, the rear windshield shattered without warning. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 80,000.

- Bristol, CT, USA

problem #8

Nov 252016


  • 156,000 miles
"exploding rear window" - my truck was parked in front of my house and I went out to get something out of it. I simply opened the hatch and the rear window exploded in my face.

- Indianapolis, IN, USA

problem #7

Sep 052016


  • 157,000 miles
While parked in my driveway the back window (lift gate window) was raised to remove things from the back of the vehicle as soon as the window was being closed about halfway down it exploded and sent glass flying all around outside and inside the vehicle. The bottom piece of the window with the wiper was hanging from the electrical cord everything else was gone. There was no force on the window and nothing obstructing it the whole thing just exploded for no apparent reason. It was very scary and could have caused serious injuries. Luckily no one in this situation was injured. My family have spent hours removing all of the shattered glass from the driveway and yard. It sent glass flying as far as to the front of the vehicle.

- La Rue, OH, USA

problem #6

Apr 022016


  • 206,000 miles
When I turn my windshield wipers on they stay on low and will not go off unless I turn the truck off with the wipers in off position. My O/D off light started blinking when I was driving down the road when I turn the truck off for a few minutes it goes off, but comes on a little bit later while driving.

- Albertville, AL, USA

problem #5

Feb 162015

Explorer 4WD 6-cyl

  • 98,000 miles
While pushing up on the rear panel the glass making up the rear window exploded - shattered.

- St. Louis, MO, USA

problem #4

Nov 022014

Explorer 6-cyl

  • 95,000 miles
Crack in rear lift gate panel that led to shattered rear window upon normal closing.

- Jupiter, FL, USA

problem #3

Jul 142013

Explorer 6-cyl

  • 140 miles
At approximately 12:30 pm, a brief rain shower began and the windshield wipers failed to operate. After replacement of the wiper motor, and significant troubleshooting, it is likely that the GEM module is defective. There had been several days of light, moderate, and heavy rain preceding this issue, during which the automobile was not driven. After this incident, the door-ajar light stays on, the automatic door locks do not work, and there are other electrical issues.

- Augusta, GA, USA

problem #2

Mar 012011

Explorer 6-cyl

  • 140,738 miles
The contact owns a 2002 Ford Explorer. The contact stated that the lift gate window was shattered on the ground. The vehicle was taken to the dealer. After diagnosis they advised him that the hinges fractured and needed to be replaced. The vehicle was repaired. The manufacturer was contacted and they offered no assistance. The failure mileage was 140,738. The current mileage was approximately 149,229.

- Ludington, MI, USA

problem #1

Feb 102013

Explorer 6-cyl

  • 98,559 miles
We opened the rear window to get something out of the trunk, lifted the window and the window exploded and crashed on my husband's head. It seems as if the hydrolics failed on each side of the rear window. Glass just shattered and was everywhere. My husband's hands were cut and his head was banged up.

- Hillsborough, NJ, USA