Last summer 2007, I noticed a crack in the plastic panel beneath the rear window in my Ford Explorer. I took it into a body shop to ask how this could have happened and they told me that they had seen several Ford Explorer with the same defect and that the part had been recalled by the manufacturer. I looked up online the recall and saw that it was for the same year, make, and model of my Explorer so I took it to the dealership and they ran the VIN number and said that my particular car wasn't a part of the recall even though it is the same exact part and car. I then called the Ford national customer service line and filed a complaint and they did nothing about it. I was told by 2 autoshops that if I don't get the part replaced it could crack completely and the window can fall out of the car.

- Las Vegas, NV, USA

Crack on rear hatch of vehicle, this is the second time that it has happened. First time it was replaced at our cost.

- Stillwater, OK, USA

I have a 2002 Ford Explorer XLT, a couple weeks ago I went to open the back lift glass, and the window fell, and combustion in thousands of little pieces, right in my face! I have pictures, anyway I proceeded to take my vehicle to Ford Motor Company in horseheads, NY, they replaced the window due to the explosion, and I have had my truck back there 4 times because they wired it wrong, and they refuse to fix this problem, if my wiring from the back windshield to the dash of my truck does not get fixed I am sorry to say that I will be forced to obtain an attorney for Ford! please help!!!!!!

- Elmira Heights, NY, USA

: the contact stated there is a crack by the Ford symbol in the back. There are no dents or debris around the crack. The dealership and manufacturer were alerted.

- King George, VA, USA

The back panel below the rear window developed a 1/4 inch crack from running from top to bottom.

- Gorham, ME, USA

By the Ford symbol in the back there is a crack about 6-8 inches long. No dents or debris around crack. The crack just happened.

- Etna Green, IN, USA

Rear tailgate had a fracture about 10 inches long and the mold was touched up with paint prior to shipping or selling. It was cracked. Dealer stated that they had a service bulletin on this problem.

- Madrid, IA, USA

Manufacturer's defect with paint. Failure to properly apply under coat resulting in paint checking and oxidation. Entire car will need to be repainted.

- Edwards, CA, USA

Seats are rusted underneath, under dash metal rusting. Contacted local dealer where purchased, said they contacted Ford, condition normal. I contacted Ford, same answer. Concern is rust is a never ending condition and in time (what ever it may be) will cause failure. Having paid quite a large amount of money for vehicle, I find it hard to understand that this practice is safe and not a concern.

- Elkins Park, PA, USA