really awful
Typical Repair Cost:
No data
Average Mileage:
110,000 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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problem #1

Apr 182011


  • Automatic transmission
  • 110,000 miles

Seriously!!! FORD, MY SON WAS HURT BY A RECALLED SAFETY ISSUE THAT YOU "CORRECTED" and you have the audacity to tell me that this is NOT YOUR PROBLEM!!!!!!!! My husband bought a 2002 Ford Explorer brand new. He has taken excellent care of this vehicle!! We knew our son would be driving this vehicle to college so we were even more meticulous about the maintenance - especially SAFETY ISSUES!!!! We received a recall notice about the back hatch. There was an issue with the hinges. We had it in the shop and had the issue repaired (and I use that term loosely) within a week of knowing there was a problem. Before long, we noticed the now infamous crack on the back hatch. Ford of course told us there was nothing they could do about it. We were not happy but did not raise alot of stink over it due to the fact it was a cosmetic issue and not a safety issue. Well, guess what - for the ones out there who have the "Crack problem" and believe it may only be cosmetic - THINK AGAIN!! It could actually lead to a safety issue. Five years after the recall was "corrected" my son went into the back hatch of the Explorer to get a book for class. When he closed the hatch THE WHOLE THING FELL OFF SMASHING AND CUTTING HIS HAND!!!!!!!!! The service department at the dealership where we bought the vehicle said they would take care of repairing the vehicle due to the fact that it was a safety recall and the only way a safety recall can be closed is for the vehicle to be destroyed. We left the truck at the dealership for yet another set of repairs on this safety recall. Three days later we received a call letting us know that the repair will not be covered after all. Well, Ford. You told me that my son's injuries were not your problem and now you are telling us that the safety issues on the vehicle you manufactured and so called corrected are not your problem either. Hey Ford - you have a bigger problem than I do. Your problems just start with the fact that you have no integrity, no sense of responsibility, no pride in craftsmanship and no concern for the safety of the children of your customers.

We are a family that owns 1 Dodge, 1 Acura and 1 Ford. Guess what. We are very soon to be a family that owns 2 Dodges, 1 Acura and never again a Ford.

- abernal, Lakeland, FL, US