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I have been a loyal Ford owner for 20 years, but this is the last vehicle I will ever purchase from Ford. After the Ford service manager told me there was a problem with my ABS system, I walked across the parking lot to the Honda dealership next door and traded this piece of crap in. Quality is Job #1? You must be joking.
I've spent $6,000 repairing/maintaining this vehicle in the last 18 months. After I replaced the transmission last year, I thought I had made the most expensive repair I could face, so I wanted to keep the car a few more years to get a return on my repair investment. Well, the troubles just kept on coming.
The Ford dealership in my town was not helpful. When I told the service manager my sad story and asked if Ford would help cover the cost of my latest repairs, she told me that the repairs I needed (ABS brake module) were considered a 'maintenance' item, and Ford would not help me. In fact, when I had my car in for service at this dealership, they usually recommended repairs or maintenance that wasn't necessary.
Most companies that want to maintain a relationship with you will give you some form of compensation when they have treated you badly. Apparently, Ford does not want my business any longer. Good bye and good riddance.
- Chris M.,
Rancho Santa Margarita, CA, US