fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,250 miles

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problem #4

May 082006

Explorer 4WD 6-cyl

  • Automatic transmission
  • 50,000 miles
: the contact stated while turning the vehicle at low speeds, not exceeding 10 mph, the vehicle vibrates. The dealership determined the clutch basket and rear axle seal needs to be replaced.

- Nine Mile Falls, WA, USA

problem #3

Mar 022005

Explorer 4WD

  • Automatic transmission
  • miles
Prior to purchase 6/03 @ 40K miles, trans fluid 2 qts low, nothing else addressed. April '04 @ 50K miles replaced leaks in transmissions, charged $200 deductible. Sept '04 replaced rear differential, Jan '05 replaced rear diff clutch assembly, now need whole new transmission at 68000 miles.

- Lees Summit, MO, USA

problem #2

Dec 012003

Explorer 4WD 6-cyl

  • Manual transmission
  • 10,000 miles
At approximately 10,000 miles I started experiencing minor difficulties with the clutch. At 14,000 miles, the malfunction became much more pronounced especially when shifting out of first gear. I took the vehicle in for warranty repairs but today was told I had worn out the clutch and the repairs would not be covered by the Ford warranty. Ford is asking $1,374 to repair the clutch.my Explorer was used overwhelmingly for city and highway driving. At 10,000 miles it had been in 4WD only once and at 14,000 miles, only three times. This is the seventh vehicle I have owned with a manual transmission and I certainly know how to operate a stick shift. Today the general manager of leif johnson Ford (austin), fred trudea, hung up on me because I was taking contact notes on my computer. He heard the computer keys clicking and asked what I was doing. He then refused to give me a phone number for Ford's regional service manager, wasn't even sure of her name, and did not offer to find out. He was so flippant about my time and resources, that when I asked him to arrange a conference call with the regional service representative, he replied if you don't hear from me in four days, give me a call. When I told him I would not play tag and needed a daily update until this was resolved, he refused. Later in the day, another leif johnson employee, tony manzano, called to tell me the regional service representative declined to return my call. Mr. Manzano would not give me her phone number or email. I asked both Mr. Trudea and Mr. Manzano for something in writing stating they were refusing to make the warranty repairs and reasons. Both Mr. Manzano and Mr. Trudeau refused to place anything in writing. They told me to call the Ford 1-800 number. Today was the most abusive consumer experience I have had in my life. Every request I made was returned with with no, stonewalling or just general contempt.

- Austin, TX, USA

problem #1

Nov 192003

Explorer 8-cyl

  • Automatic transmission
  • 1,000 miles
From purchase there was a khkhhhkh noise that my brother noticed. I took it back to the dealer and nothing was found. On the 3rd trip back to the dealer, I was told the transmission shield was loose so they tightened it. The noise continued so I had my neighbor who has a trans shop listen and he said have them look at the torque convertor. The dealer did (34,000 miles), had the car for 14 days and fixed?? it. Its back in the shop now (16 days) (37,000 miles) and 1st gear and my forward clutches are being replaced. Did I get a lemon?

- Lake Forest, CA, USA