3.5
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 37,590 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The middle panel under the glass in the back of the car has cracked. I suspect it was due to cold weather. I have since seen other Explorer with this problem and notice that there are a lot of complaints online about this. In addition, this past summer my shifter snapped off the barrel. I had 4 kids in the car at the time. Ford responded by telling me that I had 75K miles and no warranty and I didn't typically get my car serviced there so they weren't going to be willing to "work with me" to get it resolved. When I told him I had my 'regular' mechanic look at it he said that the labor rate was probably cheaper with him than at Ford. Well - now tell me why I would service my car at a Ford dealership? oh yeah...in case I get cracks or shifters fall off and maybe they'll 'work with me' on the price. Big incentive. Oh yeah, my fuel gauge doesn't work - another common problem. My previous Explorer (about 10 years back) had the same problem. The guy up the street has an Explorer (2003) and it doesn't work either.
- Hampstead, NH, USA
Even with a full tank of gas the gas gauge will go to "0" and the "check gauge" light comes on because the sender assembly unit of the gas gauge does not work. When we took our Explorer to dub miller Ford in rosenberg on Nov. 19th, there had been another 2002 Explorer brought in for the same problem that morning. The part is not available and is on back order. The part cost $76.79 but the labor will be $270! this is a lot of money for us to pay due to an Ford's egineering problem. Are many other 2002 Explorer experiencing the same problems? thanks! shelley and gale towns.
- Richmond, TX, USA
When the fuel tank was filled up it registered empty twelve hours later. However, fuel tank read full. Vehicle has ran out of gas on more than one occasion. Consumer drove the vehicle to dealer for inspection, and mechanic determined that fuel sending unit needed to be replaced.
- Fontana, CA, USA
13jan03-rear windshield washer inoperative reinstall rear washer hoses. 5nov03-clicking noise from rear A/C; replace motor assembly temperature blend. 5nov03&13nov03-L/R power mirrors inop; fuse blows; replaced mirror rear view outside sail mount 13nov03-fuel guage inop read 1/2 tank but tank was full; 20nov03-instrument cluster fuel gauge inop; 24nov03-removed and replaced instrument cluster; 18mar04-fuel guage inop & L/R power mirrors inop, fuse blows; could not duplicate problem at this time about fuel guage; tested bce for short, traced to mirror switch, replaced switch and blown fuse; 20 July 04-L/R power mirrors inop; replaced fuse; 20 July 04 - rear winshield washer inop; access washer hose and reconnect; 20 July 04- air conditioner not cooling properly; replaced blower motor for poor operation; motor assembly-heater-A/C blower replaced. 20 July 04 - mechanics broke the drivers door switch cover- 23 July 04 -reordered door panel and replaced drivers door switch cover.
- Hopewell, VA, USA
While driving, the gas gauge would read wrong. This would cause the consumer to not know how much fuel was in the vehicle.
- Broadview, IL, USA
While filling up at the gas station the fuel gauge malfunctioned. The fuel tank registered a full tank, but 12 hours later, a false reading occurred. Consumer took the vehicle to the dealer for inspection, and the mechanic replaced the fuel sending unit due to worn out parts.
- Fontana, CA, USA
- West Bend, IA, USA