2.7

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
53,200 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2002 Ford Explorer:

Unsubscribe any time. We don't sell/share your email.

problem #3

Dec 152007

Explorer 4WD 6-cyl

  • Automatic transmission
  • 69,000 miles
The contact owns a 2002 Ford Explorer. The contact stated that the shift gear detached from the steering column when being shifted out of park. In addition, the key would not turn. The vehicle was towed to the dealer and they stated that the steering column needed to be replaced. As of January 2, 2008, the dealer had not repaired the vehicle. The VIN and engine size were unavailable. The current and failure mileages were 69,000. Updated 01-29-08. The consumer stated contacted Ford customer relations several times and informed to bring to a Ford dealership in turn Ford informed the consumer there was nothing they could do due to the fact the vehicle's warranty had expired. Updated 01/29/08

- Adams, MA, USA

Add Complaint
problem #2

Oct 022007

Explorer 6-cyl

  • Automatic transmission
  • 90,600 miles
Pulling out of a neighbor's driveway, my shift rod cracked off and dangled, leaving the truck immobile. Nothing had preceded this. Due to towing fees, I contacted a local mechanic who was able to bring it to his shop, a mile away, vs. To Ford, which would have required a $200 flatbed tow. This provider tried for 3 weeks to get a part, # 5L2C36529A, told that Ford had 1300 vehicles with this issue. If this had happened on the street, there would have been an accident. Several calls to Ford and local dealerships have been not only unproductive but fruitless and demeaning. We are concerned for others that have this same issue, which Ford (which I have always been loyal to prior to now) has gone out of its way to deny, are going to be endangered and would like a recall investigation, please!

- Shoreview, MN, USA

Add Complaint
problem #1

Aug 282001

Explorer

  • miles
The vehicle has been in the service dept 3 times since purchase on 8/01. Upper & lower steering shaft has been replaced on 9/14/01. The front end rattles when I am operating the vehicle over normal terrain. Steering wheel has a popping feel when I go over a bump or turn right, feels like the car is going out of control (at slow speed). The vehicle will be back at Ford on 12/6/01 for further testing to detect/correct these problems. After looking at your website, I have discovered similar complaints exist. I will take copies with me to the dealership supervisor today.

- Glencoe, AL, USA

Add Complaint