2.7
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 53,402 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2002 Ford Explorer. The contact stated that the air bag indicator remained illuminated. The dealer stated that the seat belt latch system does not work and they are charging him to diagnose and repair the failure. The contact stated that it is a safety hazard that the seat belt does not work. The failure and current mileages were 47,600. Updated 12/10/08 both of the rear springs broke and the rear axle bearing was bad. Updated 12/16/08.
- Windber, PA, USA
Failure of both rear springs on 2002 Ford Explorer. 95,000 miles, normal duty (never overloaded). Springs literally breaking apart starting at top. Suspect design or material flaw. Internet search indicates this is not isolated incident. Suspect further spring failure could lead to loss of control/roll over. Please investigate -- in my opinion this should be serious safety recall item.
- Schnecksville, PA, USA
I found an ~3" long piece of unknown steel in my garage. Noticed the right side of the vehicle was about 2" lower than left. The unknown steel was part of the top of the coil spring. Also, the bottom of the spring was broken and the spring had come to rest on the lower swing arm. Total of 3 breaks on the right side spring. When the vehicle was placed on a lift the right side was found to have two breaks, also near the opt of the spring. Called local dealer and was told they have repaired 'a few of them'. repair garage could not obtain aftermarket springs, they were told they were on national backorder. Local dealer was out and received 2 today, which were installed. I have placed ~95% of the ~62,000 miles and vehicle was not abused in any form. Old parts and pictures are available upon request.
- Waterbury, NN, USA
Broken rear coil springs on my 2002 Ford Explorer. Noticed when changing the brakes.
- Utica, NY, USA
Both rear coil springs broken. Vehicle drove normally to dealer for wheel bearing replacement. However, mech. Found both coil springs broken while replacing left wheel bearing.
- Rome, NY, USA
-the contact stated that while driving 50 mph in the 2002 Ford Explorer he heard a loud noise coming from the back of the vehicle. The contact took the vehicle to dealer for a wheel bearing repair when the odometer reached 10,300 miles, and was informed that both the rear spring and the emergency brake cable were fractured. The contact stated that he tried to get a resolution for repairs on the vehicle because it was still under warranty, but the dealership refused to repair the vehicle unless the contact paid for the repairs. The contact purchased the vehicle from wentworth motors, and they told the contact that he had to take the vehicle to a Ford dealership for the repairs. The current mileage was 10,600. The rear springs failed. Updated 04/12/07.
- Waylan, NY, USA
After noticing problems with the rear suspension, it was discovered by my dealer that both rear springs were cracked, and also the shocks were frozen in place. I asked for the old parts and it is obvious from seeing the springs that the breakage resulted from bad steel. Dealer advised me it is not currently under recall.
- Kohler, WI, USA
: the contact stated while traveling at various speeds, the vehicle sounded as if something was rubbing against the ground. The vehicle was pulled over and inspected. The rear end was observed to be riding low. An independent repair shop determined the rear springs were fractured and they were replaced.
- Endicott, NY, USA
2002 Ford Explorer's rear springs cracked.
- South Easton, MA, USA
2002 Explorer rear coil springs broke at 76,000 miles. The front brake pads were replaced.
- Uniontown, OH, USA
2002 Ford Explorer both rear coil springs broke.
- Johnstown, PA, USA
Both rear coil springs broke on both sides of Ford Explorer.
- Watertown, NY, USA
Both rear coil springs are broken - mileage 50,000. Just noted while doing undercarriage inspection.
- Framingham, MA, USA
I took my 2002 Explorer in for recall on rear door. They told me that both rear springs broke. This vehicle has less than 44,000 miles on it, and has the tow package although nothing was ever towed. The springs that broke are at the very top and hard to find. Mechanic would have had to know to look there to find it. This led me to believe that there have been others with the same problem.
- Barberton, OH, USA
- Oak Lawn, IL, USA