really awful
Typical Repair Cost:
No data
Average Mileage:
116,950 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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problem #1

Nov 232015

Explorer XLT 4.Ol V6

  • Automatic transmission
  • 116,940 miles

On 23 November,2015, I was driving up my driveway to enter the garage and was about 20ft in front of garage (driving approx 10 miles per hour) when suddenly the car accelerated on its own and lunged into the right side of the garage sending a rain of bricks, framework, glass and contents of garage onto the car. I exited the car and saw that my feet were bleeding. Fortunately, the cuts weren't serious, just small cuts from the windshield glass. I was really in shock (no one was home at the time). After cleaning myself up, I called family members and ultimately my car insurance company (Allstate) and this is where my nightmare got worse.

The next morning the local Fire Dept, Police Dept were knocking on my door at 0645 to check to see if someone was still in the car. They shored up the garage so that the roof wouldn't cave in. They condemned the garage and turned off the power to garage. I called Allstate again.......and again and again over the next 11 days. Allstate did send out an adjuster on day 2. They wanted me to MEET an adjuster on day 11 to pick up a check at a garage where she was adjusting other cases. And the fun goes on, she didn't show up at the garage so we called the POC at Allstate to complain (this POC was POC one of 15 POCs that we were referred to). In the meantime our Explorer is still lodged in my garage wall on day 12. I called a lawyer to see if they would take our case against Ford Motor Co., and they said they wouldn't take the case (even though they handle litigation). Allstate aside, this is a problem that Ford Motor Co. needs to address.

Sorry for the rambling, but I am really stressed and frustrated.

- Donna S., Stafford, VA, US