10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
238,800 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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problem #1

Mar 032021

Explorer

  • Automatic transmission
  • 238,765 miles

Ford did a recall on the 2002 model for the same problem I have. The hatchback/liftgate wouldn't open anymore, the struts were stuck and then a few months later one hinge broke. After that happened the glass started to lean and then the second hinge broke and it is leaning much more. Water leaks in from the rain. I am so scared that it will just fall off either at home of God forbid while I am driving. Someone told me that there was a recall on Ford for that problem, but when I looked it up, it wasn't for the 2004 even though they has been complaints made about it. I bought the car 2016 after my car was ruined in a flood. I really think that Ford needs to recall all vehicles that have these kind of hinges and struts. A mechanic that has done some work on my car had also worked for Ford and he said he would be afraid the glass would break if he tried to fix it and that it is a very expensive piece of glass. I am on disability and I can't afford to have it repaired. Ford needs to take responsibility for making hinges and struts that actually fall off.

- Priscilla C., French Settlement, Louisiana, US