6.4
fairly significant- Typical Repair Cost:
- $460
- Average Mileage:
- 75,350 miles
- Total Complaints:
- 769 complaints
Most common solutions:
- waiting for Ford to recall (296 reports)
- not sure (205 reports)
- replace panel (117 reports)
- possible class action lawsuit (63 reports)
- call Ford motor company 1-800-241-3673 (27 reports)
- do not buy Ford again (25 reports)
This problem may be covered under warranty. Ask your Ford dealer.
reporting another crack in the rear panel below the window.
- fordowner, Richmond, IL, US
Simply reporting. 2nd owners but did not occur until car was relocated to FL full time from Maine full time.
- Lori Q., Orlando, US
Just reporting another crack in the rear panel below the window.
- Paul R., Warren, RI, US
Ford is full of annoying problems that add up to substantial costs.
1. Transmission failure at 80,000 miles
2. Blown engine due to overheating as plastic thermostat enclosure warps and fails with time.
3 Sun visor breaks easily.
4. Wheel bearings fail at low mileage.
5. Rear panel below glass cracks.
- Joe C., Miami, US
There is a crack on the rear hatch that runs from the bottom of the glass to the next panel. It goes right beside the Ford logo. My car looks like new except for the crack on the hatch. In the winter it is more noticeable due to the cold and in the summer. Every Explorer that has the same design as mine has a crack on their hatch.
- steeliron2, Pequea, US
Panel cracked on a cold winter day and I heard it crack when it did it. Nothing impacted the vehicle such as a collision nor did it come from slamming the panel shut. It came as I was driving down a smooth, paved roadway. The dealer said that it would take $500 dollars to get a new panel and that did not include the cost of painting it to match. Also not covered under my extended "bumper to bumper" warranty that I paid an extra $2500 dollars for when I purchased the vehicle new.
I had considered replacing the panel but from reading around in a number of forums found out that the replacement panels are the same thing as the old panels and they will crack as well - thus not worth the cost.
- c2cthomas, Smyrna, US
A lot of photos are shown online of cracked plastic panels on the Explorer tailgates. The whole assembly is lightweight and frail. Eight hours on a corrugated dirt road would probably destroy both upper tailgate hinges and the glass. They are not strong enough for an SUV. Ford should have recalled all of them and replaced with a more substantial window.
My Explorer had a full-width crack in the rear tailgate plastic panel.I fixed the crack with RapidFix glue, made by Boss products in Michigan. It was done without disassembly, in about 5 minutes. It was less of a problem than gluing my Nike sandals; which I did straight after. It is waterproof, and looks very durable. I am sending this to your information bank because I do not seem to be able to access the Explorer Forum. It may be better to remove the panel and fix both sides but the job can be done without that. I did abrade the crack slightly and rubbed the sides of the crack with 1200 wet-or-dry paper, but that's all. It is worth a try for owners of Explorers with multiple cracked tailgate panels. I have forgotten the name of the plastic used to make the panel but that RapidFix glue will stick it. Just do not leave your fingers on the area you are gluing or the emergency boys will be cutting the panel to take you away to get unglued. Quite a few retail outlets stock that glue, and I would recommend it. Here in Australia I bought a pack online for $43.00, and that is a lot cheaper than a panel job. According to the RapidFix instruction video you can stab your radiator hose and then glue it, and it will hold under pressure. Or glue your radiator hole, coolant bottle hole, or water pump housing. Ford are not going to fix their tailgates, so people should be able to access a cheap means of repair. I hope you can give this message out to Explorer owners. I have no connection with the people of Boss Products except that I have some of that glue on my fingernails for a while.
- burman, Manly,Qld, Australia
I have a 2004 ford explorer and the back liftgate is cracking and it is getting worse. This make my whole truck look horrible. I would like to get it fixed.
- karlac5525, Hephzibah, US
The plastic panel, under the lift gate window cracked, due to temperature change. This allowed moisture in and caused the latch to stick closed.
- dougsdad, West Palm Beach, FL, US
When the Explorer was bought used in 2015 the cracks that are common in this panel did not exist. We purposely did not open the glass part of the lift gate to avoid cracking it. Eventually it cracked on its own just from opening the full tailgate. Then recently the lift gate latch keeper bolts/studs rusted behind the cracked panel and the glass lift gate released on its own. The interior lights came on as a result. This drained my battery in this summers heat. I had to purchase a new battery.
To avoid this battery issue from happening again, I rigged the lift gate latch with zip ties through the holes to temporarily hold the lift gate shut. It won't hold long like this so I need to fix the attachment parts that rusted behind the glass and then the colored cover panel that is now badly cracked, The cracking of this very poorly designed and poor material choice part let water in behind it after cracking. This caused rust of the latch attachment studs.
Ford's issuance of VSB's about this issue are proof they were aware and should still be on the hook for such poor design of this widespread tailgate issue that is a safety concern.
- James M., Fenton, MO, US
2004 Ford Explorer rear Ford Panel under the outside window cracked just from shutting the rear hatch.
Seems this is a problem reported by a lot of owners but Ford has done nothing to address this problem.
Devalues your vehicle due to there bad qc control issues.
Waiting on a recall.
- Jerry K., Delta, CO, US
The crack in the panel below the rear window occurred in Dec. 2014. The car was 10 years old by then. I thought I had simply closed the window gate too hard and it cracked because of that. Then I started noticing at least one Explorer everyday with the same crack. It seems to me that Ford should be replacing the panels.
- Gina B., Portland, OR, US
I have seen many Ford Explorers with this same issue. I don't understand why Ford won't fix this issue it is clearly a defect on all Explorers. I will NEVER BUY A FORD.
- Debbie C., Keller, TX, US
Looks like a common problem but Ford refuses to acknowledge issue. Very expensive to fix and it re-occurs after fixing
- dcb, Loveland, CO, US
My 2004 Ford Explorer as of today 10/7/2016 has a little over 80k miles, so not very much miles!!! The crack around the back emblem started in 2010 and is completely around the emblem!! Every Ford Explorer I've seen seems to have this same issue and apparently due to poor manufacturing in that particular area!!! Ford needs to recall and fix this!!!!
- jgainey, Lancaster, SC, US
ford knows about the problem it on all of the cars
- Cedric B., Powder Springs, GA, US
Called Ford Motor about the Explorer, all I got was that they would "note it" for reference and transferred me to my local dealer. Talked to a very nice service rep who tried to get Ford to fix it. A very well known fact that Ford knows about from the beginning and just refused to fix it.
- Bruce L., Springfield, MO, US
This was cracked when I got vehicle. Noticed it seems to be common for explorers/mountaineers of the lineage.
- mcduffus, Egg Harbor City, NJ, US
The lift gate cracked about a year ago on my Explorer. I have a friend whose also cracked. I posted on facebook today about it, and there are about 30 people commented that their Ford Explorer liftgate cracked also. This seems to be a problem that Ford needs to correct. No reason for the body of any vehicle to crack like this.
- Brenda K., Morganton, NC, US
Just wanted to add in another cracked rear door panel. Just looked at it one day and there it was!
- Cara I., Belle Vernon, PA, US