10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
1,238 miles

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problem #1

Jul 082004

Explorer 4WD

  • Automatic transmission
  • 1,238 miles
While driving at approximately 20 mph other vehicles were pointing at consumer's vehicle, indicating that the vehicle was on fire. Smoke was coming from the hood, the base of the chassis, the vents, and from the tire hub. The hub caps melted. The fire also disinterested the brakes. Vehicle had to be stopped by the use of the emergency brake. Consumer took the vehicle to a Ford dealership, who advised the consumer to take it to the dealership where it was purchased. This dealership provided no assistance. Consumer refused to drive the vehicle to the other dealership because of the condition of the vehicle, which was currently under warranty. Dealer stated that the cause of the fire was undetermined.

- Katy, TX, USA

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