10.0
really awful- Crashes / Fires:
- 16 / 0
- Injuries / Deaths:
- 26 / 0
- Average Mileage:
- 122,939 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
This past weekend I was driving an 04 Ford Explorer when both side airbags spontaneously deployed. I was not in an accident. I was driving down a two-lane road at less than 35 miles per hour when the airbags deployed. I was able to pull over but not before sustaining an injury to my ear and not before the passenger sustained an injury to her right arm. I reported this to Ford, which advised to carry the vehicle to a dealership. Took it to the dealership, where the service manager was unconcerned with the fact that the airbags spontaneously deployed. He looked at the vehicle for two days only to report he was not aware of why the airbags deployed and stated there was nothing he could do about it. I repeat, I was not in an accident and the airbags deployed while driving. This is of course quite concerning to me but Ford does not seem to care. Please follow-up on the safety of Ford's vehicles.
- Anderson, SC, USA
The vehicle was moving at a slow rate of speed (approx 5-10 mph) on a bumpy road. The driver was looking for a parking space. The side airbags deployed. The insurance company has determined that there was no collision or reason for the airbags to deploy and therefore they will not cover the damage.
- Saint Johns, FL, USA
The contact owned a 2004 Ford Explorer. While the contact's son was driving 40 mph, he lost control of the vehicle and struck a tree, a light post, and an electrical box. The air bags did not deploy. The contact's son was not injured. A police report was filed and the vehicle was towed to a tow yard. The vehicle was not taken to a dealer to be diagnosed and was deemed a total loss by the tow company. The manufacturer was not notified of the failure. The failure mileage was approximately 291,000.
- Simi Valley, CA, USA
Takata recall I was driving about 5 miles per hour when the side air bags deploy on there own making a big blast without been involving in accident I don't know watt cause the air bags to deploy this could been a big accident if I was driving on the main highway at normal speed resulting in possible death
- Huntingtown, MD, USA
Takata recall I had an accident on hwy 701, I went off the road and hit a cement culvert going 45mph and my driver side airbag didn't deploy I suffered 2 spinal fractures.
- Four Oaks, NC, USA
2004 Ford Explorer traveling 40-45mph on a rural road. Driver lost control of the vehicle at a "S" curve and hit an utility pole with the front end. The pole was snapped in half. Airbags did not deploy. Driver was the only person in the vehicle. 35 lb dog was on the passenger seat. Driver was wearing a seat belt. Driver hit his chest on the steering wheel bruising his lung. Driver also hit his head on the windshield causing a laceration (approximately 1.5") down to his skull. Driver was transferred via ambulance to the nearest hospital and admitted for 48 hours. The canine broke her back and had to be put down the following day.
- Wpafb, OH, USA
Significant front end impact with no airbag deployment. Vehicle was moving forward at the time of the accident on a city street.
- University Place, WA, USA
The airbag on the drivers side did not deploy during the crash. The vehicle was traveling at 50 mph as indicated on the speedometer. Vehicle was on the highway at the time of impact. This failure resulted in multiple injuries to the driver.
- University Place, WA, USA
The car was involved in an accident on 3/20/2016 - the air bags did not deploy on impact.
- Glendale, CA, USA
Takata recall I was traveling home on a local city street. I was coming to an intersection with cars stopped at the traffic light. I had to have been going no more than 35 mph at the most when the "side" airbags deployed. The drivers and dash airbags did not deploy. Only the four side airbags deploy. The road was smooth and not bumpy. I did not hit the brakes hard. I did not hit anything nor did anything hit me. I do not know what caused them to deploy. No accident happened because of the deployment because I was not traveling at a speed that would cause an accident. I have made calls to Ford and my VIN number is not one listed for the recall at this time.
- Cleveland, TN, USA
On Friday, August 7th at 1:00 pm I was going North on highway 52 out of rochester when the side airbags in my 2004 Ford Explorer spontaneously deployed. It sounded like a bomb went off in my vehicle and the driver side airbag struck the side of my face. After realizing what happened I could not see out the passenger windows of my truck (safety hazard as the airbags are now blocking vision of the highway), so I was forced to pull off on the left side of the highway (very dangerous). Because I was so shaken up I had to stand outside of my vehicle as I was so scared that the front airbag was next. I had someone come pick me up. I left the vehicle there and went to the Ford dealership to let them know about what happened. I was told that there is probably nothing they can do because my truck is out of warrantywhat"?" on Monday I called the Ford Motor Company and explained the situation. I was told that the case was being escalated to the regional level and that they would contact me within 24 hours. I called again on Tuesday afternoon and was told they would send an E-mail to have the rep call me as soon as possible. Wednesday I called again and was told they would send an email and they also connected me to a voicemail so I left a message. I finally received a call at 5:00 on Thursday and was told that Ford will pay for the cost to download the data I am responsible for any repairs because the vehicle is out of warranty. I want compensation and I want answers! I could have been killed, I could have killed others if I had lost control, this could have been a very bad and dangerous situation and something needs to be done.
- Lake City, MN, USA
I've had two (2) accidents (rear-ended and front accident), in which the air bags did not deploy. I didn't think of it at the time, but both accidents sustained extensive damage to my vehicle, yet the air bags didn't deploy. I hit the wheel hard and went to the hospital for X-ray, but it wasn't an injury that required anything further. My concern is that the air bags don't work. What should I do? I'm the original owner.
- Roseville, CA, USA
My daughter was driving our Ford Explorer, had come to a complete stop and was waiting to exit the freeway, traffic in front of her had also stopped. She got hit from behind by a car who failed to stop and was going at unsafe speed, according to police report, and pushed our Explorer onto a truck. The front passenger airbag deployed but there was no other passenger in the car. The driver side airbag did not deploy and my daughter hit her face against the steering wheel. We have been the only owners of the vehicle.
- San Jose, CA, USA
The morning of the incident my wife turn the car on to warm it up before taking the kids to school and she was sitting in the driver's side when the airbag pop by it self she hurt her left arm and right arm called Ford the same day of the incident and they told me to wait a couple of days for they could send a letter to me for I could take it to a dealer waited and took it they took a look at it and pulled the restraints control module and installed a new one and waited for Ford to look at the module they pulled they send me a letter saying nothing was wrong with the module and they could not tell me why airbag pop.
- Las Vegas, NV, USA
The morning of the incident my wife turn the car on to warm it up before taking the kids to school and she was sitting in the driver's side when the airbag pop by it self she hurt her left arm and right arm called Ford the same day of the incident and they told me to wait a couple of days for they could send a letter to me for I could take it to a dealer waited and took it they took a look at it and pulled the restraints control module and installed a new one and waited for Ford to look at the module they pulled they send me a letter saying nothing was wrong with the module and they could not tell me why airbag pop.
- Las Vegas, NV, USA
The morning of the incident my wife turn the car on to warm it up before taking the kids to school and she was sitting in the driver's side when the airbag pop by it self she hurt her left arm and right arm called Ford the same day of the incident and they told me to wait a couple of days for they could send a letter to me for I could take it to a dealer waited and took it they took a look at it and pulled the restraints control module and installed a new one and waited for Ford to look at the module they pulled they send me a letter saying nothing was wrong with the module and they could not tell me why airbag pop.
- Las Vegas, NV, USA
The morning of the incident my wife turn the car on to warm it up before taking the kids to school and she was sitting in the driver's side when the airbag pop by it self she hurt her left arm and right arm called Ford the same day of the incident and they told me to wait a couple of days for they could send a letter to me for I could take it to a dealer waited and took it they took a look at it and pulled the restraints control module and installed a new one and waited for Ford to look at the module they pulled they send me a letter saying nothing was wrong with the module and they could not tell me why airbag pop.
- Las Vegas, NV, USA
The morning of the incident my wife turn the car on to warm it up before taking the kids to school and she was sitting in the driver's side when the airbag pop by it self she hurt her left arm and right arm called Ford the same day of the incident and they told me to wait a couple of days for they could send a letter to me for I could take it to a dealer waited and took it they took a look at it and pulled the restraints control module and installed a new one and waited for Ford to look at the module they pulled they send me a letter saying nothing was wrong with the module and they could not tell me why airbag pop.
- Las Vegas, NV, USA
The morning of the incident my wife turn the car on to warm it up before taking the kids to school and she was sitting in the driver's side when the airbag pop by it self she hurt her left arm and right arm called Ford the same day of the incident and they told me to wait a couple of days for they could send a letter to me for I could take it to a dealer waited and took it they took a look at it and pulled the restraints control module and installed a new one and waited for Ford to look at the module they pulled they send me a letter saying nothing was wrong with the module and they could not tell me why airbag pop.
- Las Vegas, NV, USA
- Williamsburg, OH, USA