10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 48,173 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
In May 2017 I had service performed on my 2009 Ford SUV (including replacement of front and rear brake pads and turn of all four rotors) at my local Ford dealership. On May 13, 2017, myself, my wife, and our two children (both minors, ages 2 and 8) were involved in a vehicle accident due to a wheel separation of my serviced Ford SUV. My Ford SUV was towed back to my local Ford dealership for repairs. I was told damage to my Ford SUV included: 1) a failed wheel bearing and 2) all five lug nuts on the driver side had sheered off. I was told all previous work performed on my Ford SUV followed procedures established by Ford Motor Company. I requested an investigation (by my local Ford dealership) into the cause of mechanical failures resulting in the vehicle accident. As of May 30, 2017, no investigative findings were reported to me; and I again requested an investigation into the cause of mechanical failures in June 2017, and July 2017. As of August 2017, no investigative report nor findings were provided to me. I contacted Ford Motor Company and requested an investigation into the cause of mechanical failures of my Ford SUV including a vehicle accident reconstruction because Ford Motor Company publicly references corporate policies and directives related to product quality, safety and environmental matters applying to its global operations. As of November 2017, no reconstruction report nor investigative report nor findings were provided to me by either Ford Motor Company or my local Ford dealership. I provided notice to Ford Motor Company and my local Ford dealership I would contact the NHTSA requesting an investigation into this event(s) asserting my consumer protected rights to information, honest services, safety, choice, and equal protection had been violated. I request my safety complaint be received and reviewed for further investigative action.
- Tyler, TX, USA
Within the first 12 months and less than 25K miles had to replace both front Firestone tires due to the inside wearing bald on my 2009 Ford Explorer. June 2011, 23 months old and with 42K miles right rear tire wearing differently than the others, came off while driving through parking lot. All 5 wheel studs had gradually broke off over a few months time. Ford Motor Company states that the maintenance of the vehicle was not maintained is the reason for this malfunction. This is a family car that is driven back and forth to work and misc driving, no towing or hot rodding, and a fairly low mileage. Ford never returned my complaint of any other reasoning, only replaced the wheel studs on damaged wheel and charged me $165 because warranty expired 7K before. Also had to replace the back tire at 42K miles. Damage to my rear wheel hub and paint. No damage or injury due to being in parking lot going 5 mph.
- Eustis, FL, USA
- Tyler, TX, USA