When accelerating the vehicle quickly with the air conditioner on (does not matter if it's on fresh air intake or recirculation), there is a definite burnt smell the cabin of the vehicle. The problem can be duplicated at any speed, from a dead stop or accelerating during a passing maneuver. The vehicle was taken to the local dealership three time and two technical bulletins were addressed upon completion of the factory warranted technical bulletins, the odor remained. Burnt smell.

- San Juan, PR, USA

Letter from re few defects in my 2011 Ford Explorer remain after the dealers repeated repair attempts. These issues distract me while driving and it is a concern to my safety as well the consumer stated the main issue was the steering; the steering wheel was not straight and when driving, the vehicle pulled in the opposite direction. The shift increased when increasing speed. Also, the A/C unit changed temperatures by itself. The brake warning light illuminated and the touch and sync did not work. The consumer believed the software needed to be updated as his phone and or MP3 player kept getting disconnected. When using the sync service to request directions it kept misinterpreting the commands, as well as disconnecting when downloading a route. On one occasions, the entire system failed and the screen went blank.

- North Bethesda, MD, USA