10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
22,000 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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problem #1

May 092014

Explorer XLT

  • Automatic transmission
  • 22,000 miles

Took my car in for its regular oil change and maintenance service under warranty, but after checking the car myself when I got it back, I found they lied about all the work they said and documented on the service report. Also found they didn't use the recommended oil for my car, no tire rotations, didn't change air filter, so not even sure if they actually did ANY oil change...I took the car back and complained like hell, they apologized and kept the car again to do all that wasn't done the first time...but did they?

- samitioata, Pago Pago, AS, American Samoa