this recall has been active since 2023. I was told a remedy would be available ladder 2024-??. I received another letter in September 2025 reminding me of the recall and it is now March 2026 with no current remedy available. This vehicle was used for my work vehicle and I am no longer able to use it to make income due to it having a recall. This has been a major problem. These parts also seem to be available by third-party online looking for help or suggestions. Not sure what to do at this point. Thanks!

- Slc, UT, USA

My vehicles exterior A-pillar trim is coming off and pieces flew off on highway. I was told to contact Ford.

- Orlando, FL, USA

My car was parked in the driveway and it caught on fire from under the hood.

- Brandon, FL, USA

My backup camera is in reverse. When I use it everything is on the incorrect side which is a safety issue when backing up.

- Bear, DE, USA

I am submitting a formal safety complaint regarding a severe design defect in the 3.5L V6 engine of my 2013 Ford Explorer. The vehicle is equipped with an internal, chain-driven water pump that is currently failing at 100000 miles, as evidenced by coolant actively draining from the factory weep hole. Because this pump is located inside the engine block and driven by the timing chain, a complete seal failure dumps engine coolant directly into the oil pan. This is a critical safety hazard. When the coolant and oil mix, it destroys the engine bearings and causes the engine to completely seize without warning. If this sudden engine seizure occurs while driving at highway speeds, it results in an immediate and total loss of motive power, power steering, and power brakes. This defect creates an extreme crash hazard for the occupants of the vehicle and other drivers on the road. The internal weep hole provides virtually no dashboard warning or indicator to the driver before this catastrophic failure occurs. I am requesting that the NHTSA investigate this known, dangerous design flaw to force a mandatory safety recall before this sudden loss of vehicle control causes severe injuries or fatalities.

- New Haven, CT, USA

I am filing a safety complaint for my 2013 Ford Explorer (VIN: [XXX] ). There is a strong raw fuel smell inside the cabin, which is a severe fire hazard. This model has a history of cracked fuel delivery modules. Additionally, my vehicle has open recalls for the Rear Suspension Toe Link (19V435/20V675) and the A-Pillar Exterior Trim (24V031). Despite these critical safety issues, the dealer (Midland Ford) claims they see no open recalls and refuses to inspect the fuel leak without a diagnostic fee. I am concerned about a potential fire and the risk of a suspension failure while driving." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Midland, MI, USA

To Whom it may concern, In February 2025 I was notified by Ford Motor Co. that there's been a recall on my 2013 Ford Explorer Manufacturer recall #24S02 and NHTSA recall #24V031. It also stated that I would be receiving another letter later in the year advising me to contact my dealer to make an appointment to have the recall problem fixed. I received another letter in September of this year advising me to contact my Ford dealer to make an appointment to get this recall fixed. I contacted my Ford dealer and they advised me that they have not received the parts yet and they didn't know when the parts would be arriving. Don't you think that Ford has had enough time to get this recall situation corrected ? They've known about this problem since 2023, and other than sending out a letter advising us of the recall, have done nothing to correct the problem, if in fact there really is one.

- Lincoln, CA, USA

My 2013 White Four door Ford Explorer incidents occurred twice on the highway. The end pieces of the front windshield came off while driving on Hwy. 70 in Durham/Raleigh NC and on hwy somewhere in Raleigh! There was a Sherriff behind me the first time. My concern is the wind noise in my vehicle while driving and safety of the windshield for safety inspection. Crossroads Ford in Wake Forest NC service told me that it can take up to 30-60 days to get the parts for my 2013 Ford. I am disabled and I need my vehicle to be safe for doctor visits. Can the new parts be expedited or no?

- Durham, NC, USA

Rear camera on 2013 Ford Explorer has stopped working. There is a safety recall for models beginning with 2015. This is just as much of a safety hazard with the 2013 model as with the 2015 model. Why are all Ford Explorers with this issue not covered by the recall?

- Alabaster, AL, USA

I HAVE A 2013 FORD EXPLORER XLT AND THE BACK UP CAMERA HAS GONE OUT. THE PROBLEM BEGAN ABOUT A YEAR AGO WITH THE CAMERA WORKING SOMEDAYS AND OTHER DAYS THE SCREEN WAS BLANK WITH A MESSAGE FOR ME TO CONTACT MY FORD DEALERSHIP. FROM WHAT I'VE READ, THIS IS A VERY COMMON PROBLEM WITH THE FORD EXPLORERS. SEVERAL OTHER FORD MODELS WITH THE SAME PROBLEM AROUND THIS PARTICULAR YEAR HAVE BEEN RECALLED BUT NOT THE EXPLORER, THIS IS A VERY DANGEROUS SITUATION AS MOST FORD EXPLORER OWNERS WILL TELL YOU THAT IT IS VERY DIFFICULT TO SEE PROPERLY WHEN REVERSING IN A FORD EXPLORER ESPECIALLY WITHOUT THE BACK UP CAMERA. THE BACK UP CAMERA IS VERY MUCH NEEDED FOR THIS SITUATION. i'VE ALSO READ THAT THE PROBLEM STEMS MAINLY FROM A LEAK IN THE TAILGATE WHERE WATER LEAKS IN ON THE CAMERA CONNECTION THUS CAUSING IT TO MALFUNCTION AND EVENTUALLY GO OUT COMPLETELY. AS YET, i HAVE NOT HAD THE VEHICLE INSPECTED YET BY FOR OR A LICENSED MECHANIC. I WANTED TO CHECK TO SEE IF I COULD FIND WHERE A RECALL WAS ISSUED FOR THIS PROBLEM ON MY EXPLORER, BUT AFTER EXTENSIVE RESEARCH I HAVEN'T BEEN ABLE TO FIND ANY. I'M JUST WONDERING WHY THEY HAVEN'T RECALLED THE EXPLORERS TO FIX THIS PROBLEM.

- Lincoln, CA, USA

The rear view camera is experiencing the same issues as the most recent recall of 2015-2025 explorers. Most often the rear view camera does not work at all --- other times it is on for a short duration, or is pixelated. I've watched the recalls expand from 2020 Ford vehicles to now 2015. Why doesn't it include earlier vehicles still on the road?

- King George, VA, USA

Pillar molding driver side

- Shamokin, PA, USA

I am the owner of a 2013 Ford Explorer and have been experiencing repeated failures of the rear-view camera system. The camera often goes blank, displays distorted images, or intermittently cuts out when the vehicle is placed in revierse. I have reviewed the current recalls related to defective rear-view cameras on Ford vehicles, particularly those affecting model years 2015 and newer. While my 2013 Explorer is not included in these campaigns, the symptoms are identical to the recall descriptions and create the same safety risk: a loss of visibility when backing up. I am requesting that this issue be formally documented and investigated for the 2013 Ford Explorer, and that my vehicle be considered for inclusion in any applicable recall or service campaign. I have approximately 126,000 miles on my vehicle. I did have Dave Sinclair Ford (dealer) look at this on 4/15/2024 and the cost to repair was approximately $800+. I did not have the work completed. Please advise me on next steps, including whether my VIN can be added to any active recall. Thank you for your attention in this matter.

- Saint Louis, MO, USA

Back up camera stopped working approximately 3-4 years ago.

- Lagrange, KY, USA

Back up camera will go black intermittently when in reverse

- Albany, OR, USA

The molding flew off my car when I was driving 60 miles an hour -?? very lucky it didn-??t cause an accident as I had to swerve into oncoming traffic when it flew off. It happened in Sept 2024 October 25th is when when we brought it in to ford Geneva, NY They said it was a special order and needed to be ordered and would call when it arrived Never heard back Recently called to follow up Said it still didn-??t come in and will call with no resolution to date.

- Geneva, NY, USA

My problem is with my back up camera. The sides are reversed when it comes on. Left is right and right is left. This is a serious safety defect that may cause an accident one day.

- Bogalusa, LA, USA

There has been a safety recall since Jan 2024 and there still no remedy although it said it should have been equipment by late 2024 its is now Aug 2025 it-??s been over a year and still nothing.

- Des Moines , IA, USA

Hello, I received Recall Notice #24V031 from Ford Motor Company regarding a safety-related issue and was instructed to have the repair completed at a dealership. I-??ve made multiple attempts to schedule the repair, but each time I was told the part is on backorder. I was advised to contact Ford directly, which I did, but was then redirected back to the dealership-?"who again stated the part is unavailable. To my surprise, the dealership even suggested that I try purchasing the part myself from Amazon. This situation is unacceptable. This is a safety recall, and I should not be responsible for sourcing or purchasing the part required for a manufacturer-initiated repair. I am concerned about the delay and the lack of accountability from both the dealership and Ford. I am requesting immediate assistance in resolving this issue and ensuring the recall repair is completed without further delays or unreasonable expectations placed on me as the customer. Thank you,

- Katy, TX, USA

My backup camera doesn't always work and when it does there is a delay seeing the image. I get a warning sign on my SYNC screen saying the camera is not available and to contact the dealership. I have contacted the dealership and the said I needed to contact Ford. They have since directed me to NHTSA. Not having a backup camera is a safety issue since there are some things that cannot be seen in a mirror when backing up.

- Edmond, OK, USA