10.0
really awful- Crashes / Fires:
- 11 / 1
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 79,005 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
When starting car the steering will lock up making it hard to turn steering wheel: The fear this would happen while driving, usually I can turn off engine and restart car. Today happened twice.
- Jacksonville, FL, USA
Explorer veered off the edge of the road while in motion on us route 322 and could not be steered back onto the road. It was repaired at cornell auto body. Chip cornell noticed a suspicious break and a crack in the lower control arm as did my brother, tom green, who is a retired welder at joy manufacturing with (42) yrs. Exerience. Tom took the lower control arm to griffin-phillis Ford, 2582 pa-257 seneca, pa 16346 for them to show it to a Ford representative.
- Franklin, PA, USA
Upon starting my car an alarm came on and said my electric power steering has failed and I could not turn the wheel. So I shut the car off then restarted it and the alarm went away. Two days later this happened while I was backing out of the garage I did the same thing, shut off and restarted the car.
- Brighton, MI, USA
The contact owns a 2013 Ford Explorer. The contact stated that while his wife was driving, the steering failed. The power steering and traction control warning lights and several other unknown warning lights were illuminated. The vehicle was taken to duncan Suzuki (1001 E main St, pulaski, va 24301) and was diagnosed that the steering rack failed and needed to be replaced. The vehicle was not repaired. The contact called the manufacturer and was informed that the vehicle VIN was not part of a recall and was provided a case number. The failure mileage was approximately 44,000.
- Max Meadows, VA, USA
Going around a curve on the highway when I noticed I was turning my wheel L but my car was not turning. I turned my wheel clockwise and the my steering wheel was almost upside down by the time my wheels turned
- Abita Springs, LA, USA
In 2018 I replaced the steering gear and 5 days I had to replace it again. My car lost the steering completely. Both times we used original part from the dealer. The repair is very expensive. I need a solution. My car is not driveable. The pscm has a code U3000-61 and P07ae-09
- Miami, FL, USA
Driving the car and warnings appeared on the dashboard showing power steering and stability control failed. I could barely turn the steering wheel. Thank god I was on a side street near home. If this happened on a highway or expressway I would likely have lost control of the vehicle. It was due to failure of the steering rack.
- Petoskey, MI, USA
There already a recall for this problem with Ford steering: Electric power assist system on my year 2013 Ford Explorer and my car is having troble turning, cutting in out while driving ( like gets hard to turn then back to easy over and over) I contacted Ford about the problem and was told I have to have my VIN number put on the recall list ( what ever that means) and even tho they know its a known issue they cant help me...so plz lead me in the right direction to getting my car on this recall list thanks.
- New Port Richey, FL, USA
The power steering is no longer working. Previous vehicle that are the same make and model have the same problem. No recall was listed for my VIN.
- West Warren, MA, USA
I was leaving the grocery store and the power steering went out on my Explorer. There was a power steering default and the service trac adjustment warning came on as well. I had to manually steer the car home driving less than 25 mph and it happened out of nowhere. I understand there is a recall for 2011-2013 Explorer but apparently mine isn't covered and that is a major issue. This is obviously an issue with the model, not just ones manufactured at the Chicago facility.
- Jacksonville, FL, USA
Upon starting the vehicle a warning box appears indicating " power steering assist fault". once this message appears the vehicle looses power steering completely and you have to steer the car manually. This warning message has appeared multiple times. As of 9/22/20 I have no power steering. I was able to have the vehicle checked out by the local Ford dealership in which they indicated the problem is a faulty steering gear box which will need to be replaced. Ford already has a recall that was issued for this exact problem on earlier models. That recall number is the following 14S06.
- Athens, IL, USA
Car just started shaking and lost power steering while driving on the highway.
- Port Saint Lucie, FL, USA
Power steering went out. Then locked down completely. Almost causing a wreck.
- Rising Fawn, GA, USA
The contact owns a 2013 Ford Explorer. The contact stated that while reversing, the power steering assist warning light illuminated with the vehicle becoming difficult to steer. The contact turned the vehicle off and attempted to restart the vehicle and the resumed normal operation. The vehicle was taken to energy country Ford (4545 N. twin city hwy, port arthur, tx 77642) where it was diagnosed and determined that the power steering assist module needed to be repaired. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V286000 (steering) as a possible solution to the failure however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.
- Orange, TX, USA
While driving noticed when making a turn at low speed sticky steering wheel and popping noise. Few days later when turning the wheel a grinding noise coming from the steering column. Became worse day by day, louder grinding noise turning the truck left or right driving at low speeds. When the vehicle sit for few days without movement and turn on to go drive it the steering wheel is stuck hard to move at first then when give it a bit of hard twist it breaks loose for driving but loud grinding noise when turning the wheel. It feels and sound as if the rack is bad or something.
- Cebu, GA, USA
I was driving and made a turn and had an issue with my steering. It almost calls me to run up onto a curve. My steering would make a loud noise when I turned it in.. I immediately drove the car home and took it to an auto repair shop the next day or so. It is September the 8th 2020 I took it to the repair shop and they had to repair the steering system.
- Stockbridge, GA, USA
The contact owns a 2013 Ford Explorer. The contact stated that the steering wheel failed intermittently. The contact stated that the steering wheel became difficult to turn, with the power steering control module error warning light illuminated. The vehicle was taken to toliver Ford of mineola (1311 South pacific direction, mineola, Texas 75773, (903)-569 9421) to be diagnosed. The mechanic located a failure code at the power steering control module. The contact was informed the steering gear needed to be replaced. The manufacturer advised that the VIN was no included in NHTSA campaign number 14V286000 (steering). The vehicle was repaired. The approximate failure mileage was 95,000. Consumer contacted manufacturer and was told vehicle was deemed safe.
- Hideaway, TX, USA
My power steering assist went out multiple days as I went to start my vehicle. I turned it off and it turned back on. On the fourth day when I was driving home it turned off on me and I lost power steering. I had to pull over and turned off my vehicle and turned it back on but the power steering remained off and my other sensors turned off as well-stability control etc.. I went to the dealership and they said I needed a new power steering assembly and new battery. It cost me $2770 to fix. The recall did not apply to my VIN for my 2013 Ford Explorer even though it was for the same issue as the recall.
- Loma Linda, CA, USA
Leaving my job in the morning I got a message on the dash saying power steering assist fault. I could not turn the steering because it was too hard. I turned off the car waited a few minutes and restarted the car and everything was ok. My mistake was to make a stop. After getting back in the car the message came back so I thought I could just wait a few minutes again. Thank god, I was parked at walgreens needless to say, power steering never came back. Took my truck to the dealer and they want over $2500 to fix it. I didn't get a repair invoice but I have the receipt with the description of the problem.
- Ft Lauderdale, FL, USA
- Bixby, OK, USA